Jobs
>
Los Angeles

    Customer Success Manager - Los Angeles, United States - Netflix

    Netflix
    Netflix Los Angeles, United States

    3 days ago

    Netflix background
    Description
    It's an exciting time to join Netflix as we continue to transform entertainment globally.

    We bring new stories to over 200 million people in over 190 countries worldwide by promoting our original, exclusive content.

    A key growth factor is our ability to empower Netflix personnel to utilize in-house-built cutting-edge technology that maximizes studio/production efficiencies to facilitate the creation of the world's best streaming content.

    Like all great companies, we strive to hire the best and we value integrity, excellence, respect, inclusivity, and collaboration. What is special about Netflix, among other things, is our Culture.

    The Team


    Content and Business Product Success uniquely sits between the teams developing the software products for Netflix Studio and the Studio employees & external partners who utilize these products.

    We are a Success Team that actively engages with cross-functional teams from both organizations on a daily basis to help drive change management, lead user education, assist with go-to-market launch campaigns, positively influence product adoption, and partner in closing feedback loops to both end-user stakeholders and the Product teams.


    Our main goal is to empower all users (internal & external) of Netflix technology to do their jobs faster, easier, and smarter while gaining value toward their business goals.

    What we learn from doing this turns into feedback shared with the product teams that influences product development.

    If you are an early tech adopter and enjoy creating new pathways to help others do their best work and drive change/innovation, this is the space for you.

    The Role


    The Content & Business Customer Success Manager is a trusted advisor for building relationships, designing and delivering tailored learning experiences for end users, driving product adoption, and enhancing their engagement with Netflix-built apps.

    We are responsible for developing user communication & education strategies and implementation of blended scalable learning solutions for Netflix-built apps.

    SMs foster relationships with specific user groups across various business functions, gather & interpret product feedback, and provide actionable insights on how the products are received to our Product partners that manage roadmaps.

    While the core of our UCAN team is based in Los Angeles, this role requires global thinking and proactive regional collaboration to reach internal and external users around the world.

    The ideal candidate should be passionate about learning with the ability to empower users to extract value from software as well as have a keen understanding of complex, interconnected product workflows.

    Responsibilities

    Actively develop innovative solutions to boost user engagement with applications and serve as a user advocate within the Product organization
    Collaborate with stakeholder groups, direct users, and insights teams such as Support, Studio Insights, and Data Management to define user learning goals and communication objectives
    Collaborate with Success teammates to drive product engagement, adoption, and value to users.
    Create communications strategy for new feature releases, ensuring that teams/users are aware of the impact on their workflows.
    Design, develop, maintain, and implement innovative and forward-thinking learning strategies that are integrated with a product's go-to-market strategy, including the delivery of tailored and scalable blended learning experiences for a product's global audience
    Maintain a comprehensive collection of subject matter resources for a range of products.
    Facilitate instructor-led training sessions for a portfolio of products.

    Establish clear and consistent pathways for driving change management alongside product/feature launches that result in users (internal and external) adopting and gaining value from the product.

    Partner with Product, Support, and Insights teams to analyze, identify, and communicate actionable items from feedback collected that are most impactful to inform product development.

    Build strong relationships and trust with Studio business partners, SMEs, and users to effectively advocate for them to product development teams.

    Engage with data to deliver storytelling on behalf of users to Product and Business stakeholders that demonstrate how products are being received and contribute to Product decisions.

    Qualifications

    Our ideal candidate will have the following experience, but don't feel that you must have it all before you apply:
    Will thrive in our culture
    Has 3-5 years of Learning and Development or Customer/User Success experience
    Ability to design blended learning programs (set goals, create and deliver curriculum & all materials, gather data, measure effectiveness)
    Superb content creation skills for all learning materials (video, simulations, documentation)
    Experienced in delivering both in-person and online programs with strong facilitation skills
    Experience in evaluating programs and putting in place effective measures to assess impacts on end users
    Aptitude for analyzing data, finding the story within, and using it to drive decisions.

    Excellent written and verbal communication skills, including an affinity for simplifying complex workflows and motivating users to engage with new technologies.

    Communicates well and leads comfortably in large and small group settings.
    Is passionate about learning new ideas/technology and driving change management by helping others overcome legacy thinking.
    Flexibility amid an ever-changing and growing environment and ability to create clarity amid ambiguity.

    Is willing and able to run lean with a DIY mentality that inspires others around them to do the same.

    Has experience with G Suite and is comfortable learning & using a set of productivity tooling.

    Does this sound interesting but overwhelming? Please don't self-select; let's figure it out together. We'd love to talk to you

    Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options.

    To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range.

    The range for this role is $120,000 - $515,000.


    Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

    We also offer paid leave of absence programs.

    Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.

    Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

    Netflix is a unique culture and environment. Learn more here.

    We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully.

    We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

    #J-18808-Ljbffr
  • deCervo

    uHIT Success Manager

    2 days ago

    deCervo Los Angeles, United States

    We are seeking a Success Manager to oversee implementation of uHIT Baseball and uHIT Softball products in team settings. uHIT's proprietary technology collects cognitive data from professional, collegiate, and youth levels. The Success Manager will guide new team users through on ...

  • PartsTrader

    Customer Success Manager

    18 hours ago

    PartsTrader Los Angeles, United States

    CUSTOMER SUCCESS MANAGER · Grow your career at PartsTrader · We at PartsTrader have a passion for delivering value to our customers. We're changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulf ...

  • Pearl

    Customer Success Manager

    2 days ago

    Pearl Los Angeles, United States

    Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish new, higher standards of quality and care across dental healthcare. Since launching Pearl in 2019, our team of AI pioneers have engineered industry-leading computer vision capabilities fo ...

  • Riskonnect

    Customer Success Manager

    4 days ago

    Riskonnect Los Angeles, United States

    POSITION: Technical Customer Success Manager - Enterprise/SaaS · LOCATION: Remote - California · WHY JOIN US? · Riskonnect, Inc. is the leading integrated risk management software solution provider. We explore ways to deliver new value, foster creativity, and reach beyond bound ...

  • Northern Impact LLC.

    Customer Success Manager

    1 day ago

    Northern Impact LLC. Los Angeles, United States

    Overview · Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team · This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company track ...

  • Wiley

    Customer Success Manager

    1 day ago

    Wiley Los Angeles, United States

    Location: Remote, California, USA · Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences ...

  • Pragma Platform

    Customer Success Manager

    5 days ago

    Pragma Platform Los Angeles, United States

    Job Description · Job Description · About Pragma · Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. · You'll be joining a passionate, remote-fir ...

  • FUSE3

    Client Success Manager

    2 days ago

    FUSE3 Los Angeles, United States

    Job Description · Job Description Salary: $27 - 40 · FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a f ...

  • RFgen Software

    Customer Success Manager

    3 days ago

    RFgen Software Los Angeles, United States

    Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in en ...

  • TenOneTen

    Customer Success Manager

    18 hours ago

    TenOneTen Los Angeles, United States

    Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We're extraordinarily proud of the company we've b ...

  • Sprinklr

    Customer Success Manager

    18 hours ago

    Sprinklr Los Angeles, United States

    The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business ...

  • American Income Life AO - Jesse Wong

    Client Success Manager

    13 hours ago

    American Income Life AO - Jesse Wong Los Angeles, United States

    Job Description · Job DescriptionAbout Us: · At our company, we are dedicated to empowering our clients and exceeding their expectations. We're committed to innovation, excellence, and client-centricity. We believe in building strong partnerships and delivering unparalleled value ...

  • Pragma Platform

    Customer Success Manager

    22 hours ago

    Pragma Platform Los Angeles, United States

    Job Description · Job DescriptionAbout Pragma · Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. · You'll be joining a passionate, remote-first te ...

  • BiasSync

    Client Success Manager

    3 days ago

    BiasSync Los Angeles, United States

    Job Description · Job DescriptionAbout BiasSync: · BiasSync is a science-based behavioral change SaaS platform focused on mitigating the impact of unconscious bias as part of diversity, equity, and inclusion (DEI). Our goal is to create more fair and respectful workplaces. · Our ...

  • Phonexa

    Customer Success Manager

    1 day ago

    Phonexa Los Angeles, United States Full time

    Phonexa is a leading tracking and distribution solution that delivers the data you need to make strategic marketing decisions. · JOIN OUR TEAM? · Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded · We are one of Los Angeles Business Jou ...

  • OPM Mastery

    Client Success Manager

    2 weeks ago

    OPM Mastery Los Angeles, United States

    The Client Success Manager is a key player in the customer service/onboarding department.This role is a direct support role to our clients going through the funding process aiding them from start to finish of their funding rounds.Our company operates in the financial industry, ed ...

  • Enshored

    Client Success Manager

    2 weeks ago

    Enshored Los Angeles, United States Full time

    The Opportunity · Enshored is seeking a Client Success Manager (CSM) to support industry disruptive E-commerce, TravelTech, Fintech, SaaS Marketplace, Social Media Network, and HealthTech start-ups in the North American region. Positioned as a liaison between the Clients and Ensh ...

  • Miro Group

    Enterprise Customer Success Manager

    18 hours ago

    Miro Group Los Angeles, United States

    Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing The Customer Success team is a globa ...

  • Jellysmack

    Account Manager, Creator Success

    3 weeks ago

    Jellysmack Los Angeles, United States Full time

    The Role · As a Creator Success Manager (CSM) you will oversee a portfolio of Jellysmack's high-profile creators and be responsible for building strategic roadmaps to help them establish and grow their presence across social platforms and achieve lasting success. · As the face of ...

  • Epidemic Sound

    Senior Customer Success Manager

    1 day ago

    Epidemic Sound Los Angeles, United States

    At Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects. Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world. Our innovative licensing model pav ...