Jobs
>
Los Angeles

    Enterprise Customer Success Manager - Los Angeles, United States - Miro Group

    Miro Group
    Miro Group Los Angeles, United States

    1 week ago

    Default job background
    Description
    Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education.

    All teams are focused on our mission of empowering our customers to create the next big thing The Customer Success team is a global group and this role sits in North America on the Enterprise Customer Success Team based out of our Los Angles, CA hub.

    Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams.

    Learn more here .
    About the Role


    Miro is growing its Customer Success organization, and we are looking for customer-centric individuals An Enterprise Customer Success Manager has many responsibilities - from crafting a rollout plan to establishing key relationships with both new and existing customers to co-creating a narrative around the value achieved with Miro.

    You will impact our customers immensely by helping them outline their visual collaboration objectives through the creation of a joint success plan.

    This plan will serve as the foundation to drive value across their journey with Miro.
    By building significant relationships with each Enterprise customer from their first day with Miro, you will understand our customer's needs and proactively identify ways in which they can interact with Miro to achieve their goals
    What you'll do


    You will be responsible for handling a book of between 25-35 Enterprise customers and your core areas of focus will include assuming ultimate responsibility around driving gross revenue retention, increasing license activation across this book of business via a high touch engagement model, and along the way finding potential areas of opportunity for growth.

    Have a keen eye on ensuring retention and growing usage and adoption across your book
    Uncover key contacts willing to partner around understanding the customer's business objectives and developing strategies to achieve those objectives via co-development of a success plan
    Drive Miro product adoption by collaborating with customers to understand their various lines of business and respective use case needs - work to devise an enablement plan
    Identify, improve, and lead all aspects of the health status of each of your customers
    Analyze data and use playbooks to drive both proactive and reactive engagements with the customer in the spirit of delivering impact to the customer journey
    Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes
    Participate in internal initiatives that inform the future of the Customer Success program at Miro
    What you'll need

    3-5+ years working as either a consultant at a professional service organization or in a Customer Success role
    Proven experience working with large enterprise customer customers, minimum 1 year
    Proven experience working with and influencing key decision makers (VP level and above decision makers)
    Demonstrable experience working on complex, cross-functional projects
    Experience working in a fast-paced environment and ability to adapt to change
    Willing and able to travel as needed
    Ability to work independently and prioritize tasks
    A proactive mentality and a general curiosity to seek to understand
    Visual Collaboration, Agile methodology, and Gainsight knowledge are a plus (not required)
    What's in it for you

    401k matching + Competitive equity package
    Excellent Medical, Dental and Vision health benefits
    Fertility & Family Forming Benefits
    Flexible time off
    Lunch, snacks and drinks provided in the office
    Wellbeing benefit and WFH equipment allowance
    Annual learning and development allowance to grow your skills and career
    Up to $2,000 of charitable donation matches each year
    The reasonably estimated salary is specific to Los Angeles, CA and may not be applicable to other locations. The range for this role is between $108,000 - $167,000. Included in the total package is an equity component, this may also include variable compensation. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.
    About Miro


    Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.

    The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
    We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble.

    Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.

    We strive to play as a team to win the world and create a better version of ourselves every day.

    If this sounds like something that excites you, we want to hear from you
    At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.

    Miro's mission —

    Empower teams to create the next big thing

    — is how we think about our product, people, and culture.

    We believe that creating big things requires diverse and inclusive teams.

    Diversity

    invites all talent with different demography, identities and styles

    to step in

    , and

    inclusion

    invites them to step

    closer together.


    Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

    Apply for Enterprise Customer Success Manager

    First Name
    Last Name
    Email
    Resume/CV
    Resume/CV
    Attach

    File types:
    pdf, doc, docx, txt, rtf

    File size:
    max 4MB

    Cover Letter
    Attach

    File types:
    pdf, doc, docx, txt, rtf

    File size:
    max 4MB

    LinkedIn Profile
    Website
    Have you attended one of our Miro events?
    By submitting my application I agree that my data is being stored and processed.
    Job ID
    A 30-min interview to discuss the role, background and experience, and learn more about your motivation to join Miro.

    • Hiring Manager
    The hiring manager (usually your future manager) will meet to discuss your experience and fit for the role.

    • Skill Assesment
    An interactive presentation to see your skills in action, based around a particular case study or business problem.

    • Meet the Team


    Meet with a variety of Mironeers to get a feel for what it's like to work together, and learn more about Miro's culture.

    Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.

    #J-18808-Ljbffr
  • Landa

    Account Success Manager

    1 week ago

    Landa Los Angeles, United States

    Los Angeles, California, USA_ · Account Success Management Senior Full-time · **DESCRIPTION**: · Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for ...

  • MSAB

    Customer Success Manager

    6 days ago

    MSAB Los Angeles County, CA, United States

    The MSAB vision is to empower every investigation with digital forensic solutions - for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. ...

  • Magnite

    Account Manager, Client Success

    4 days ago

    Magnite Los Angeles, United States

    Account Manager, Client Success · Los Angeles, CA · Hybrid Schedule (M/F remote, Tu/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to hel ...

  • Humanscape

    Technical Client Success Manager

    1 day ago

    Humanscape Los Angeles, United States

    **Who We Are**: · Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers ...

  • Supacolor

    Customer Success Manager

    2 days ago

    Supacolor Hawthorne, United States

    **Job title**: Customer Success Manager Team Sales · **Reports to**:Company President · **Location**: Hawthorne ,CA · **Employment**: Full time, permanent, on-site · **Key internal relationships **- Customer Service and Marketing · We're Supacolor. We make the world's best heat t ...

  • Extensiv

    Manager, Customer Success

    1 week ago

    Extensiv El Segundo, United States

    Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern mercha ...

  • Honda

    Customer Success Manager

    2 days ago

    Honda Torrance, United States

    **Job Purpose** · - In this role, you will play a critical role impacting the business by owning and nurturing business relationships to drive successful outcomes for our customers and the business. You will support and execute customer success business plans that drive revenue g ...

  • BiasSync

    Client Success Manager

    1 week ago

    BiasSync Los Angeles, United States

    About BiasSync: · BiasSync is a science-based behavioral change SaaS platform focused on mitigating the impact of unconscious bias as part of diversity, equity, and inclusion (DEI). Our goal is to create more fair and respectful workplaces. · Our core values - Grit, Innovative, T ...

  • Landa Digital Printing

    Account Success Manager

    1 week ago

    Landa Digital Printing Los Angeles, United States

    Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and bett ...

  • Nova Biomedical

    Customer Success Manager

    1 week ago

    Nova Biomedical Los Angeles, United States

    Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical p ...

  • deCervo

    uHIT Success Manager

    1 week ago

    deCervo Los Angeles, United States

    We are seeking a Success Manager to oversee implementation of uHIT Baseball and uHIT Softball products in team settings. uHIT's proprietary technology collects cognitive data from professional, collegiate, and youth levels. The Success Manager will guide new team users through on ...

  • FUSE3

    Client Success Manager

    1 week ago

    FUSE3 Los Angeles, United States

    Job Description · Job Description Salary: $27 - 40 · FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a f ...

  • SHOPLINE

    Merchant Success Manager

    2 days ago

    SHOPLINE Los Angeles, United States

    Merchant Success Manager · SHOPLINE is a leading e-commerce platform dedicated to empowering merchants to build and grow their online businesses. With a suite of user-friendly tools and innovative solutions, we enable entrepreneurs to create stunning online stores, manage invento ...

  • PartsTrader

    Customer Success Manager

    1 week ago

    PartsTrader Los Angeles, United States

    CUSTOMER SUCCESS MANAGER · Grow your career at PartsTrader · We at PartsTrader have a passion for delivering value to our customers. We're changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulf ...

  • Divert

    Customer Success Manager

    1 day ago

    Divert Los Angeles, United States

    Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates more than 100 millio ...

  • Sprinklr

    Customer Success Manager

    1 week ago

    Sprinklr Los Angeles, United States

    The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business ...

  • RFgen Software

    Customer Success Manager

    2 weeks ago

    RFgen Software Los Angeles, United States

    Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in en ...

  • Riskonnect

    Customer Success Manager

    1 week ago

    Riskonnect Los Angeles, United States

    POSITION: Technical Customer Success Manager - Enterprise/SaaS · LOCATION: California - Remote · WHY JOIN US? · Riskonnect, Inc. is the leading integrated risk management software solution provider. We explore ways to deliver new value, foster creativity, and reach beyond boun ...

  • Northern Impact LLC.

    Customer Success Manager

    1 week ago

    Northern Impact LLC. Los Angeles, United States

    Overview · Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team · This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company track ...

  • Pearl

    Customer Success Manager

    1 week ago

    Pearl Los Angeles, United States

    Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish new, higher standards of quality and care across dental healthcare. Since launching Pearl in 2019, our team of AI pioneers have engineered industry-leading computer vision capabilities fo ...