Customer Success Manager - Los Angeles, United States - Northern Impact LLC.

Northern Impact LLC. Los Angeles, United States

1 week ago

Description

Overview

Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team

This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $60 billion of assets and over $45 billion in rental and sale transactions annually. They leverage this data to deliver insights to clients to support decision-making around asset management, disposition, and deployment. Clients range in size from small businesses to Fortune 500 companies.

Over the last decade, the company has experienced rapid growth.

To support the next stage of their expansion, they are currently expanding their team to venture into new verticals and international markets, including Europe, Australia, and Japan.

Opportunity:

Long-term customer success is the core of their business strategy.

Their client base is growing rapidly, and to support that growth they are building a dedicated Customer Success team to proactively engage with customers, troubleshoot problems, and help drive their business forward.

The Customer Success Manager will serve as the company's product expert, directly shaping customers' experiences within their platform. You will build relationships with users, identify and solve issues, manage client change requests, and help drive product adoption.

The Customer Success Manager will be the primary point of contact for their customers and users, and will work closely with their Product Development and Engineering teams to ensure the product roadmap aligns with client needs.

What You'll Do

:

Develop expertise in company's product offerings

Serve as the primary point of contact between the company and their customers

Proactively interface with multiple levels of client management, building rapport and strong professional relationships

Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities

Translate client requests into technical and/or engineering requirements

Take ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completion

Work with customers to understand how best to use our services and provide valuable feedback to business and development teams

Help clients better understand the full potential of our products

Act as liaison between clients and the Product Development team

Manage backlogs and timelines on behalf of large enterprise clients

Oversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentation

Build presentation materials and present findings to small teams

Lead web-based trainings, conference calls and in-person client meetings

About You:

You have a "customer-first" attitude:

you take pride in knowing your customers and their businesses, and you prioritize their best interests over all else

You speak with confidence and authority, and you enjoy conversation and client engagement

You are comfortable acting as a leader, proactively building customer relationships and taking responsibility for customer satisfaction

You are highly organized and can handle multiple daily priorities in a dynamic environment

You aren't afraid to make mistakes, or fix them afterwards

You take pride in your work and are interested in making a significant impact on a small but growing team

What We're Looking For:

Education:

BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering)

Work Experience
:
4+ years of professional experience, with at least 2 in a client-facing/account management role

Skills:

A great professional communicator, both written and verbal

Solid technical skills (Excel and basic SQL)

Expertise with PowerPoint and Salesforce

Proven track record of managing customer relationships effectively

Ability to respond to customer requests throughout the day

Exceptionally organized and detail-oriented (they're a data company and details matter)

Ability to grasp technical concepts

Self-motivated and proactive, with a "can do" attitude; willing to pitch in and do whatever is required

Preferred

(But Not Required) :

Candidates based in Eastern or Central Time Zones.

Candidates who have relevant industry experience:

construction equipment rentals

#J-18808-Ljbffr

Account Success Manager

1 week ago

Landa Los Angeles, United States

Los Angeles, California, USA_ · Account Success Management Senior Full-time · **DESCRIPTION**: · Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for ...
Customer Success Manager

6 days ago

MSAB Los Angeles County, CA, United States

The MSAB vision is to empower every investigation with digital forensic solutions - for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. ...
Account Manager, Client Success

4 days ago

Magnite Los Angeles, United States

Account Manager, Client Success · Los Angeles, CA · Hybrid Schedule (M/F remote, Tu/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to hel ...
Technical Client Success Manager

1 day ago

Humanscape Los Angeles, United States

**Who We Are**: · Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers ...
Customer Success Manager

2 days ago

Supacolor Hawthorne, United States

**Job title**: Customer Success Manager Team Sales · **Reports to**:Company President · **Location**: Hawthorne ,CA · **Employment**: Full time, permanent, on-site · **Key internal relationships **- Customer Service and Marketing · We're Supacolor. We make the world's best heat t ...
Manager, Customer Success

1 week ago

Extensiv El Segundo, United States

Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern mercha ...
Customer Success Manager

2 days ago

Honda Torrance, United States

**Job Purpose** · - In this role, you will play a critical role impacting the business by owning and nurturing business relationships to drive successful outcomes for our customers and the business. You will support and execute customer success business plans that drive revenue g ...
Client Success Manager

1 week ago

BiasSync Los Angeles, United States

About BiasSync: · BiasSync is a science-based behavioral change SaaS platform focused on mitigating the impact of unconscious bias as part of diversity, equity, and inclusion (DEI). Our goal is to create more fair and respectful workplaces. · Our core values - Grit, Innovative, T ...
Account Success Manager

1 week ago

Landa Digital Printing Los Angeles, United States

Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and bett ...
Customer Success Manager

1 week ago

Nova Biomedical Los Angeles, United States

Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical p ...
uHIT Success Manager

1 week ago

deCervo Los Angeles, United States

We are seeking a Success Manager to oversee implementation of uHIT Baseball and uHIT Softball products in team settings. uHIT's proprietary technology collects cognitive data from professional, collegiate, and youth levels. The Success Manager will guide new team users through on ...
Merchant Success Manager

2 days ago

SHOPLINE Los Angeles, United States

Merchant Success Manager · SHOPLINE is a leading e-commerce platform dedicated to empowering merchants to build and grow their online businesses. With a suite of user-friendly tools and innovative solutions, we enable entrepreneurs to create stunning online stores, manage invento ...
Client Success Manager

1 week ago

FUSE3 Los Angeles, United States

Job Description · Job Description Salary: $27 - 40 · FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a f ...
Customer Success Manager

1 week ago

PartsTrader Los Angeles, United States

CUSTOMER SUCCESS MANAGER · Grow your career at PartsTrader · We at PartsTrader have a passion for delivering value to our customers. We're changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulf ...
Customer Success Manager

2 weeks ago

RFgen Software Los Angeles, United States

Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in en ...
Customer Success Manager

1 week ago

Pearl Los Angeles, United States

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish new, higher standards of quality and care across dental healthcare. Since launching Pearl in 2019, our team of AI pioneers have engineered industry-leading computer vision capabilities fo ...
Customer Success Manager

2 weeks ago

Riskonnect Los Angeles, United States

POSITION: Technical Customer Success Manager - Enterprise/SaaS · LOCATION: Remote - California · WHY JOIN US? · Riskonnect, Inc. is the leading integrated risk management software solution provider. We explore ways to deliver new value, foster creativity, and reach beyond bound ...
Customer Success Manager

1 day ago

Divert Los Angeles, United States

Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates more than 100 millio ...
Customer Success Manager

1 week ago

Wiley Los Angeles, United States

Location: Remote, California, USA · Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences ...
Customer Success Manager

1 week ago

Sprinklr Los Angeles, United States

The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business ...

Customer Success Manager - Los Angeles, United States - Northern Impact LLC.

Description

Account Success Manager