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    Customer Success Manager - Los Angeles, United States - Pearl

    Pearl
    Pearl Los Angeles, United States

    1 week ago

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    Description


    Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish new, higher standards of quality and care across dental healthcare.

    Since launching Pearl in 2019, our team of AI pioneers have engineered industry-leading computer vision capabilities for interpretation of 2D and 3D dental imagery––capabilities which clinicians, practice owners, labs and insurers use to elevate the efficiency, accuracy and consistency of dental care around the world.

    We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success team.

    The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.

    The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully.

    Ideal candidates will take initiative, respond quickly and creatively to dynamic situations and show ownership.
    Roles and Responsibilities
    Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
    Work with customers to ensure they are leveraging Pearl's suite of tools effectively and finding value in our services
    Become an expert in Pearl's provider-focused product offerings and educate customers on the use and benefits of our products
    Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
    Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
    Efficiently manage time and focus o to ensure fulfillment of all activities essential to facilitating customer satisfaction, account renewal, and account growth
    Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
    Maintain a revenue base by managing account retention and renewal

    Traits and Skills

    3+ years of experience in Customer Success, Consulting, Sales or related field
    2+ years of experience working in and with dental practices
    Experience implementing and employing software solutions in a dental practice
    Ability to read 2D dental radiography
    Exceptional client management and communications skills
    Understand the Practice Intelligence business model
    Willingness to travel to customer locations as needed
    Strong presentation, meeting facilitation, and written communication skills
    Meticulously Organized
    Autonomous

    Talented, energetic teammates
    Fun and fast-paced work environment
    Ongoing learning and development

    #J-18808-Ljbffr
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