Customer Success Manager - Hawthorne, United States - Supacolor

Supacolor

Verified Company

Hawthorne, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job title:
Customer Success Manager Team Sales

Reports to:
Company President

Location:
Hawthorne ,CA

Employment:
Full time, permanent, on-site

Key internal relationships - Customer Service and Marketing

We're Supacolor. We make the world's best heat transfer, but that's not all. We make it Supafast and Supaeasy to print garments like a pro.

Supacolor exists for one reason:
to help you make it.

The role

This role is responsible for bringing the 'Supa" element to grow and nurture our key customers ensuring they have everything they need to remain loyal engaged customers that are Supacolor fanatics.

The key success measures in this role includes customer retention and growth

Our Customer Promise
Supafast We work with Pace. We start the day off right giving our all each day. We work with a sense of urgency. We work with the right rhythm the business demands. We adapt our style where necessary. We stay ahead of the rush.

Supaeasy We work with composure. We keep calm under pressure, stay focused, committed and communicate well to drive results. Nothing is too much trouble; we keep things seamless, and this is felt internally and externally.

Supacolor We work with Pride. We ensure that we are the best we can be, we take pride in everything we do. We care about the customer, our work, and our colleagues. We take ownership and are accountable. We don't settle for good; we aim for great. We work as a team supporting each other, sharing responsibility, collaborating to the success of Supacolor. We are Supacolor.

Key Responsibilities
Proactive Account Management

Building and maintaining long-lasting client relationships

Being 'Supa' awesome for our customers and delighting them every time

Serve as the lead point of contact for all customer account management matters

Timely and successful delivery of our solutions according to customer needs and objectives

Negotiating pricing and close agreements to maximize profits

Provide professional after-sales support to maximize customer loyalty

Assist with challenging client requests or issue escalations as needed

Communications
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Effective and relevant communications to all stakeholders, including progress r

Relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Teamwork

Collaborate with Sales team to identify and grow opportunities within territory

Contribute to wider team in a positive and collaborate manner

Contribute positively to the Supacolor culture, demonstrating our values

Reporting and analysis
Ensure all data is entered into HubSpot as per company guidelines

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Forecast and track account metrics (e.g. quarterly sales results and annual forecasts)

Health and Safety
Commitment to employee safety by observing and promoting safe work practices, proactive in hazard management and ensuring all safety policies and procedures are being followed

Demonstrating operational excellence in all aspects of your role & in Supacolor competencies

Performing other work-related duties as required

Your background, knowledge and skills
Strong Sales background

5+ years Enterprise Account management

Bachelor's degree in business administration, finance, sales, or related field or proven experience in key account management preferred

Strong verbal and written communication skills

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation abilities

Excellent commercial acumen

Alignment to the Supacolor values and demonstration of Supacolor competencies

Willingness to give and receive constructive feedback + learn and grow

Supacolor is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.