Jobs
>
Los Angeles

    Customer Success Manager - Los Angeles, United States - Pragma Platform

    Pragma Platform
    Pragma Platform Los Angeles, United States

    3 days ago

    Default job background
    Description

    Job Description

    Job Description

    About Pragma

    Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

    You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while at Riot, Bungie, PopCap, and EA. Team members have also scaled platforms at traditional tech companies including Google, Amazon, Microsoft, SendGrid and Tableau. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners

    About the Role

    We're seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and our valued customers. Our goal is to provide a seamless experience that integrates us into our customers' development teams, fostering a sense of partnership rather than that of an external vendor.

    In this role, you'll regularly engage with customers to understand their needs, facilitate their onboarding onto our platform, address inquiries about our products, and assist them in preparing for key milestones. To excel, you'll need a deep-seated customer focus, a curious technical mindset, and a knack for cross-functional collaboration.

    Responsibilities

    • Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers
    • Provide prompt and proficient technical support to customers, resolving any issues they encounter.
    • Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features.
    • Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players.
    • Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction.
    • Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base.
    • Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement.

    Qualifications

    • Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach.
    • Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry.
    • Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues.
    • Strong problem-solving abilities and a knack for resolving technical challenges efficiently.
    • Excellent organizational skills and the ability to manage multiple projects and priorities effectively.
    • Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization.

    Job Benefits

    • A remote-first work environment with semi-annual in-person meetups
    • Competitive pay
    • 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.
    • 401(k) retirement plan with company match
    • Flexible vacation
    • Remote friendly perks such as snacks delivered monthly
    • Paid parental and family care leaves
    • Long term and short term disability

    Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Compensation Range: $100K - $120K

  • Landa

    Account Success Manager

    1 week ago

    Landa Los Angeles, United States

    Los Angeles, California, USA_ · Account Success Management Senior Full-time · **DESCRIPTION**: · Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for ...

  • MSAB

    Customer Success Manager

    6 days ago

    MSAB Los Angeles County, CA, United States

    The MSAB vision is to empower every investigation with digital forensic solutions - for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. ...

  • Magnite

    Account Manager, Client Success

    4 days ago

    Magnite Los Angeles, United States

    Account Manager, Client Success · Los Angeles, CA · Hybrid Schedule (M/F remote, Tu/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to hel ...

  • Humanscape

    Technical Client Success Manager

    1 day ago

    Humanscape Los Angeles, United States

    **Who We Are**: · Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers ...

  • Supacolor

    Customer Success Manager

    2 days ago

    Supacolor Hawthorne, United States

    **Job title**: Customer Success Manager Team Sales · **Reports to**:Company President · **Location**: Hawthorne ,CA · **Employment**: Full time, permanent, on-site · **Key internal relationships **- Customer Service and Marketing · We're Supacolor. We make the world's best heat t ...

  • Extensiv

    Manager, Customer Success

    1 week ago

    Extensiv El Segundo, United States

    Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern mercha ...

  • Honda

    Customer Success Manager

    2 days ago

    Honda Torrance, United States

    **Job Purpose** · - In this role, you will play a critical role impacting the business by owning and nurturing business relationships to drive successful outcomes for our customers and the business. You will support and execute customer success business plans that drive revenue g ...

  • BiasSync

    Client Success Manager

    1 week ago

    BiasSync Los Angeles, United States

    About BiasSync: · BiasSync is a science-based behavioral change SaaS platform focused on mitigating the impact of unconscious bias as part of diversity, equity, and inclusion (DEI). Our goal is to create more fair and respectful workplaces. · Our core values - Grit, Innovative, T ...

  • Landa Digital Printing

    Account Success Manager

    1 week ago

    Landa Digital Printing Los Angeles, United States

    Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and bett ...

  • Nova Biomedical

    Customer Success Manager

    1 week ago

    Nova Biomedical Los Angeles, United States

    Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical p ...

  • deCervo

    uHIT Success Manager

    1 week ago

    deCervo Los Angeles, United States

    We are seeking a Success Manager to oversee implementation of uHIT Baseball and uHIT Softball products in team settings. uHIT's proprietary technology collects cognitive data from professional, collegiate, and youth levels. The Success Manager will guide new team users through on ...

  • FUSE3

    Client Success Manager

    1 week ago

    FUSE3 Los Angeles, United States

    Job Description · Job Description Salary: $27 - 40 · FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a f ...

  • SHOPLINE

    Merchant Success Manager

    2 days ago

    SHOPLINE Los Angeles, United States

    Merchant Success Manager · SHOPLINE is a leading e-commerce platform dedicated to empowering merchants to build and grow their online businesses. With a suite of user-friendly tools and innovative solutions, we enable entrepreneurs to create stunning online stores, manage invento ...

  • PartsTrader

    Customer Success Manager

    1 week ago

    PartsTrader Los Angeles, United States

    CUSTOMER SUCCESS MANAGER · Grow your career at PartsTrader · We at PartsTrader have a passion for delivering value to our customers. We're changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulf ...

  • Divert

    Customer Success Manager

    1 day ago

    Divert Los Angeles, United States

    Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates more than 100 millio ...

  • RFgen Software

    Customer Success Manager

    2 weeks ago

    RFgen Software Los Angeles, United States

    Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in en ...

  • Sprinklr

    Customer Success Manager

    1 week ago

    Sprinklr Los Angeles, United States

    The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business ...

  • Riskonnect

    Customer Success Manager

    1 week ago

    Riskonnect Los Angeles, United States

    POSITION: Technical Customer Success Manager - Enterprise/SaaS · LOCATION: California - Remote · WHY JOIN US? · Riskonnect, Inc. is the leading integrated risk management software solution provider. We explore ways to deliver new value, foster creativity, and reach beyond boun ...

  • Northern Impact LLC.

    Customer Success Manager

    1 week ago

    Northern Impact LLC. Los Angeles, United States

    Overview · Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team · This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company track ...

  • Pearl

    Customer Success Manager

    1 week ago

    Pearl Los Angeles, United States

    Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish new, higher standards of quality and care across dental healthcare. Since launching Pearl in 2019, our team of AI pioneers have engineered industry-leading computer vision capabilities fo ...