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    Client Success Manager - Los Angeles, United States - BiasSync

    BiasSync
    BiasSync Los Angeles, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionAbout BiasSync:

    BiasSync is a science-based behavioral change SaaS platform focused on mitigating the impact of unconscious bias as part of diversity, equity, and inclusion (DEI). Our goal is to create more fair and respectful workplaces.

    Our core values – Grit, Innovative, Team-oriented, Integrity, Authentic, and Purpose-driven - reflect who we are as a company. They are central to the decisions we make and the interactions we have with our teams, customers, and partners. As a people-focused company, we are seeking candidates who align with our values.

    Job Description: Client Success Manager

    The Client Success Manager (CSM) at BiasSync, specializing in Enterprise, will play a pivotal role in managing various projects and activities aimed at enhancing channel partner and client productivity. CSMs will be instrumental in ensuring the overall health and retention of our customers while supporting revenue growth and minimizing churn.

    In this role, the Client Success Manager will collaborate cross-functionally with Sales and Account Management, existing channel partners, and Marketing to infuse the partner perspective into our product strategy and roadmap. This position demands a high level of aptitude, empathy, and expertise to drive the adoption of BiasSync, while maximizing partner and client utilization, retention, and outcomes. CSMs will provide targeted messaging, proactive outreach, Executive Business Reviews, enablement videos, customer coaching, customized training programs, success plans, and continuous learning.

    What You'll Do:
    • Own and nurture customer engagement, best practices, methodologies, and retention strategies.
    • Serve as the primary point of contact and liaison for Enterprise accounts.
    • Deliver customer training sessions across all product lines as required for channel partners/clients.
    • Consult with partners/clients to identify product goals, resource requirements, and timelines.
    • Set clear expectations and offer strategic advice to partners and clients.
    • Collaborate with Account Managers to support account renewals and growth.
    • Work alongside Marketing to develop impactful training videos that drive product adoption.
    • Contribute to the development of best practices and methodologies for partner and client offerings.
    • Design and execute training programs to boost adoption, engagement, and desired outcomes.
    • Utilize tools, resources, and internal collaboration for proactive, regular communication.
    • Collaborate on go-to-market strategies to increase adoption of our services and products.
    • Monitor, document, and communicate account information utilizing provided tools.
    • Provide regular updates on goals, milestones, adoption rates, and retention rates.
    • Assist in creating Executive Business Reviews and Joint Impact Plans.
    • Attend industry events as required.
    • Perform other duties as assigned.
    Qualifications:
    • Minimum of 5 years of Client Success or Account Management experience.
    • Exceptional customer service, presentation, and management skills with a problem-solving focus.
    • Outstanding organizational and project management abilities.
    • Demonstrated capability to develop clear business processes and execute them.
    • Self-motivated professional with a strong work ethic and issue management skills.
    • Ability to identify upsell opportunities and strategically foster partnerships.
    • Excellent communication and persuasion skills.
    • Proficiency in Microsoft Office Suite, internet navigation, and online meeting delivery software.
    • Strong analytical skills and the ability to tell compelling stories with data.
    • Desire to build strong relationships and create mutually beneficial partnerships.
    • Experience with CRM systems, preferably Salesforce and HubSpot.
    On-Target Earnings (OTE) Range:
    • OTE between $70,000 - $125,000 based on a split of base salary range of $70,000 to $80,000 and variable pay attainment.

    Benefits:
    • 401(k)
      • Dental insurance
    • Disability insurance
      • Flexible schedule
    • Health insurance
      • Life insurance
    • Travel reimbursement
      • Paid time off
    • Paid training
      • Vision insurance
    Work Location:
    • 100% remote available for the right candidate;
    • Preferred candidate be local to the Century City/Los Angeles area and spend 2-3 days in local office.
    Company's website:

    BiasSync is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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