Client Success Manager - Los Angeles, United States - Healthpreneur

Description

Are you a growth-minded, entrepreneurial spirit who thrives on coaching other entrepreneurs to achieve their dreams?

If so, you could be our next Client Success Manager.

In this role, you'll be the secret weapon that propels our clients (health professionals building their coaching businesses) to new heights. As a seasoned digital marketer and coaching expert, you'll leverage your know-how to guide health professionals in growing their online coaching businesses - fast.

Imagine the satisfaction of watching your cohort of clients enroll more clients into their health coaching businesses, allowing them to transform more lives.

That's the kind of impact you'll have in this pivotal position.

You're much more than a customer service rep in this role - you're a true business partner who will lovingly challenge clients to step out of their comfort zones and reach their full potential. With your entrepreneurial mindset and mastery of behavioral psychology, you'll help them navigate the ups and downs of entrepreneurship, ensuring they never get stuck in the "zone of doubt."

If you have a passion for coaching, a track record of digital marketing success, and an unwavering commitment to client success, we want to hear from you. This is your chance to combine your expertise with our proven systems and skyrocket the growth of health coaches across the globe.

If that sounds like you, keep reading and apply below.

But first...

A Quick Intro to Healthpreneur

Growth. Owner-Like Work Ethic. Speed.

These are essential traits to thrive as a team member at Healthpreneur.

We are the leading coaching and training company for helping health professionals and coaches get clients and scale their coaching businesses online...without the grind.

We are a remote, high performance team with a culture that is obsessed with excellence.

In a world where most businesses (and the people within them) are average at best, we refuse to join their ranks.

We are obsessed with helping our clients make their dreams happen in the service of others, while creating a company that is an industry leader for decades to come.

We cannot achieve this vision without incredible people.

But, if you're looking for a cushy job with tons of time off, healthcare benefits, ping pong tables, and the ability to "switch off" when you leave the office, this isn't for you.

If you get overwhelmed easily and your life is a mess, this isn't for you.

If you strive to do the bare minimum or think that simply getting tasks done is doing a great job, then this isn't for you.

Working at Healthpreneur requires you to be a winner. Not a whiner. It requires you to go above and beyond, not because you have to but because you want to. It's who you are.

We're looking for high-performers who are so effective that they can do the work of 2 people without breaking a sweat.

We are a performanced-based company that rewards hitting outcomes, not completing tasks.

On our team, 80% of success is NOT just "showing up". To be successful with us, you must actually move the needle by helping our business generate more revenue, become more profitable, or help our clients succeed - that's it.

This isn't a place to work if you're looking for a job, but rather a fulfilling career where you can grow to your fullest potential.

In our minds, work-life balance is a fairy tale. The reality is that your work affects your life and your life affects your work. That's why we practice work-life integration.

We believe in living a good life. A life built on freedom. But freedom doesn't mean doing nothing and living the 4-hour workweek leaving you bored out of your mind.

For us, freedom means being able to live life on your terms and contribute in meaningful ways through work that inspires and lights you up, while enjoying life along the way (not when you retire).

At Healthpreneur, we work hard - not because we have to but because we want to.

We don't expect you to work 24/7 but you are expected to do what needs to be done to move the needle in your role.

If you're selected to work with us, you are not accepting a 9-5, "punch in, punch out" job. And we are certainly not a company where you'd expect to completely disconnect every weekend...especially if clients or team members are counting on you to keep the ball rolling.

Although we encourage setting boundaries and creating space to relax and recharge, when you love what you do, you don't need to escape from work. Doing work you love feels like a vacation. And when you do have some time off, you're still thinking about your work because you're obsessed with it (in a healthy way).

Again, this isn't a job. This is a passion. This is a career with incredible growth potential with a company that is transforming a broken healthcare model.

We're looking for winners who are hungry, competitive, and driven.

Is that you?

OUR TEAM:

We are a virtual company with 30+ team members from coast to coast within Canada and the USA and as far as Australia, Europe, and the Philippines. Our founder and CEO, Yuri Elkaim, is located in Toronto, Canada. Our team members are all driven by their shared desire for impact, excellence, and continuous growth.

OUR CULTURE:

Our culture is based on the premise "Be Great. Do Great" - regardless of location. Since our team is virtual, it's about how we show up day after day, how we behave and treat one another in and outside of work. It's about being a self-starter who does what's needed to get done and who is held accountable to specifically defined targets without having a manager breathing over your shoulder.

It's about our shared values and how we communicate those values to each other and our clients. Regular two-way feedback, collaboration, and transparency within our team and our clients isn't something we thought would sound good. It's what we BELIEVE in and what we PRACTICE.

Strong culture inside the business equates to strong culture outside the business (with our clients) which is probably why we have grown so quickly

We live and breathe the following 3 core values:

Speed is King

Getting things done quickly is more important than doing them perfectly. By moving quickly, we expedite our learning and fast track our success.

Owner-Like Commitment

We are dedicated to doing great work and going above and beyond because the business' success (and that of our clients) is our success.

Driven to Grow

We are voracious learners and we love a good challenge because it brings out our innate desire to grow and become our best.

If you fit the bill so far and this sounds like a company you'd like to be part of, then keep reading...

THE CLIENT SUCCESS MANAGER ROLE

As a Client Success Manager, your role is to help our clients win fast, win big, and ensure they renew or ascend to our next level coaching program. We help health professionals grow their coaching businesses online, therefore previous experience in digital/coaching business and marketing is a must.

You're able to onboard with us quickly because you've been there and done that. You have an entrepreneurial spirit but you decided that running your own business wasn't for you. You've been in the trenches and built a funnel before, so you understand the effort, metrics, and emotions involved. With this, you're equipped to learn our system quickly and guide others successfully.

In a nutshell, you'll be responsible for building long-term relationships with our clients; orienting them and helping them "consume" our training; guiding them towards the best next steps, and believing in them so much that they feel fully supported in their entrepreneurial journey. Your top priority is to ensure they feel empowered as the hero of their own journey. You are a true coach and you're not afraid to lovingly challenge people to stretch and grow.

Your measure of success is that our clients are moving forward with consistency and clarity, enrolling more clients and earning more money in their business, and ultimately renewing with us for continued support and coaching to take their coaching business to the next level (creating more expansion revenue). You would likely be overseeing/managing about clients.

RESPONSIBILITIES

Have 40 hours per week available for the following tasks:

• Conduct onboarding calls with new clients and ensuring they are 100% clear on how to get started and what to focus on to get fast wins.
• Conduct 1:1 and group calls to guide clients through the Program and ensure they understand all of the resources within the Product
• Be in their corner throughout the client's entrepreneurial journey so they never get stuck in the "zone of doubt"
• Update our CRM (Ontraport) with any client notes so we always know how clients are progressing and if/where they are stuck, managing their "traffic light" color so that we know where they're at in terms of clarity & engagement
• Conduct renewal conversation calls toward the end of each client's 12-month contract
• Study relevant Program materials to have an excellent understanding of our HBA coaching program so you know what our clients are working through and can direct them to the appropriate training or resource when needed
• Attend calls hosted by other coaches to study our business strategy and ensure that as a team member, you are communicating a consistent message to our clients
• Study Healthpreneur Brand Identity document and related Company Culture documents to be 100% clear on the company vision, core values, ideal clients, important processes, and overall business model.
• Create client engagement posts (inside of our Skool community) to celebrate client wins and acknowledge those who demonstrate the values we look for in great clients
• Work with our billing concierge to coordinate thoughtful gifts for clients
• Maintain open communication with other coaches to be aware of what each client is working on and having success or challenges with
• Engage in Health Business AcceleratorTM (HBA) workshop Skool community (respond to comments, encourage others, post helpful and accountability based posts) to help clients through sticking points related to workshop material and/or mindset, self-belief, and staying the course
• Attend Weekly Sync (team meeting), Weekly Client Success meeting, and weekly 1-on-1 meetings
• Submit Weekly Review at end of each week to help solve problems and review KPIs

RESULTS

• You ensure that 80%+ of our clients are "green" (using our traffic light system), meaning that they know what they are working on, are moving forward, and engaged in the group (ie. attending calls, posting in the Skool Community)
• Help our clients move forward quickly so they can see a positive ROI as quickly as possible. Once running ads, you will help them stay on track to scale so they can add at least $10k/month to their business within 6 months or sooner (from starting)
• Help keep our monthly churn under 5%
• Improve expansion revenue and client lifetime value by ensuring that at least 70% of our clients renew (after 12 months) or ascend to our higher level mastermind.
• Ensure that all clients are up to date with their payments and any conversations about "early exit" (without fulfilling full contract value) are handled with tact so that clients recommit (instead of wanting to bail)
• You maintain "Inbox Zero" so that all notifications and communications are ALWAYS promptly handled

REQUIREMENTS

• English 1st language and based in North America.
• Has experience in digital marketing - have either run your own or managed/coached other webinars, funnels, SBC, etc
• 1+ years experience in digital marketing (webinars, funnels, ads, social media)
• 2+ years experience in client success & coaching
• The secret code is hp2024
• You know how to use behavioral psychology and/or NLP to help people achieve their highest potential
• You have studied and or been certified by influencers in the coaching space such as Tony Robbins, Brendan Burchard, or similar.
• You are compassionate and a great listener and also have the ability to challenge clients to a higher standard and ensure they move forward in spite of fear (or themselves).
• You are consistent and show up for clients in a way that they can trust
• You care about helping people succeed
• You believe that the best love is tough love and that by letting people go you let them down. Knowing this, you are comfortable having difficult conversations to hold clients to a higher standard than they might have for themselves
• You are positive, optimistic, and can help people feel the same way.
• You are very well organized and can handle a hefty client load.
• You are good with technology and very proficient using email (Gmail, GSuite) and keeping track of client conversations.