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    Patient Services Representative - Chicago, United States - Humboldt Park Health

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    Full time
    Description

    Position Highlights:
    Greets all patients and visitors and answers incoming calls for the ambulatory clinic site of careObtains and records demographic and insurance informationSchedules patient appointments, procedures and/or diagnostic tests with appropriate physicians and/or departments and obtains pre-authorization for ancillary or referral appointmentsCollects necessary payment and acts as a clinic-based resource and liaison to the hospital business office for patients who may have questions related to their physician and/or hospital billsProfessionally and effectively communicates information to internal and external customers, while maintaining a focus on patient service and patient confidentialityResponsibilities: Performs accurate and complete registration for appointmentsVerifies patient insurance for all services rendered and obtains required referrals or pre-authorization as neededProvides and contributes to the delivery of a positive patient experience and receives and communicates all complaints to the managerPrepares charts or patient records for clinical team as neededRequirementsMinimum 1 year of experienceBilingual English/Spanish communication skills is requiredCustomer service experience requiredHealthcare experience preferred


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