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    Account Manager - Doral, United States - Paradigm Senior Services

    Paradigm Senior Services
    Paradigm Senior Services Doral, United States

    1 week ago

    Default job background
    Description
    Location & Schedule

    North Miami, Florida (In-person; 8:30am-4:30pm)

    Compensation
    $60,000-$65,000 depending on experience
    Company Snapshot
    Headquartered in North Miami, Paradigm Senior Services simplifies and streamlines operations for home care providers.

    By serving as a full back-office solution for home care providers, we support them in being able to focus their efforts on caring for their clients.

    Our team and service offerings are growing in a fast-paced environment. Paradigm Senior Services is an equal opportunity employer.
    Position Summary

    As an Account Manager (AM), you will provide one-on-one support to a caseload of home care providers with the goal of a one-call resolution regarding their third-party billing.

    You will work with customers to help resolve their problems and ensure there are no gaps in communication. You will also ensure all accounts are healthy by processing their billing and analyzing reports to catch discrepancies. The Account Manager will report to the Director of Account Management.
    Essential Duties And Responsibilities
    Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
    Provide email support tickets using the ticketing system to resolve customer issues
    Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
    Identify, analyze, and research trends in submitted claims to create resolutions
    Facilitate regular meetings with customers to discuss any concerns or educational challenges
    Assist customers with setting up and navigating programs or software associated with a product or service on an as needed basis
    Experience And Skills
    Minimum 2 years of experience in medical billing preferred
    Experience working with ticketing software preferred
    Ability to communicate clearly and effectively in a business environment
    Excellent follow-up, time management, and communication skills required
    Project management experience preferred
    Strong problem-solving and decision-making skills
    Excellent verbal and written skills
    Proficiency in MS Office Suite (Outlook, Word, Excel) required
    Education And Qualifications
    High school diploma required
    Bachelor's degree preferred
    Paradigm Offers
    Medical, dental, and vision benefits
    Paid time off
    401k retirement plan
    Remote work opportunities
    Support for professional growth and development

    #J-18808-Ljbffr
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