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Grand Prairie

    Customer Service Rep - Grand Prairie, United States - HomeServe USA

    HomeServe USA
    HomeServe USA Grand Prairie, United States

    Found in: Lensa US 4 C2 - 5 days ago

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    Description

    ** Customer Service Rep**

    **Job Category****:** Crawford **Requisition Number****:** CUSTO005038 Showing 1 location **Job Details**

    **Description**

    Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

    **Job Responsibilities:**

    The Customer Service Representative receives and schedules demand service calls while performing various other customer service tasks.

    Receives incoming service calls (residential and commercial)

    Schedules inbound calls for maintenance agreement visits

    Schedules calls for customers in need of service

    + Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.

    + Mindful of proper qualifications of each call

    Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls

    Enters all call information into Service Titan, including method of payment for the call

    Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.

    **Job Requirements:**

    Must possess the company core values

    Regular and punctual attendance. Ability to work overtime if needed.

    Excellent customer service principles and practices.

    Skill in operating personal computer and programs such as database and word processing software.

    Skill in operating a multi-line phone system.

    Skill in verbal and written communication.

    Ability to handle a variety of tasks.

    Ability to perform accurate data entry.

    Team player

    Ability to leave your baggage at the door

    Preferred two-year office experience working in a customer service role.

    **In Return We Offer:**

    Competitive compensation

    Friendly, team oriented, and rewarding work environment

    Excellent benefits including generous medical, vision, dental and life & disability insurance

    401(k) plan with a company match

    Paid Time Off Time to recharge

    Career development and advancement opportunities

    Company Paid Training

    Two Employer Paid HomeServe Home Warranty Plans for Homeowners

    Stock Purchase Plan Company matches 1 share for every share purchased.

    Crawford Services is an Equal Opportunity Employer

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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