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    Mortgage Customer Service Rep - Irving, United States - JoCo

    JoCo
    Default job background
    Banking / Loans
    Description

    What is the position:

    The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.

    What will you do:

    • Assist the loan department in building customer relationships
    • Manage a heavy call volume
    • Support the Loan Department with the processing of mortgage loan documentation
    • Interact with the Loan Officer, other internal department personnel, and customers
    • Ensure tasks are completed timely, accurately, and professionally
    • Resolve loan documentation issues
    • Maintain and continuously improve loan operations policy, procedure, and performance.
    • Ensures loans and processes meet compliance standards.
    • Assist with reports and audits in the evaluation of loan operations performance.

    What are the requirements:

    • High School Diploma required
    • Experience with mortgage loans
    • Knowledge of general banking policies/procedures
    • Proficiency with Microsoft programs
    • Excellent oral and written communication skills.
    • Strong organizational and prioritization skills.
    • Ability to multi-task, think, and act strategically
    • Excellent customer service skills.

    You would be really happy working here if:

    • You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
    • You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.


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