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    Customer Service Rep, Business Partner - Irving, United States - reVision

    reVision
    reVision Irving, United States

    2 weeks ago

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    Description
    Job Description

    Job Description

    Overview

    The Customer Service Representative is an entry-level role with the opportunity to learn and grow within our Customer Service team.

    The CSR is responsible for handling inbound/outbound calls and emails from both Accounts and Business Development Managers. Professionally handle and resolve incoming requests from customers and ensure that

    issues/orders/requests

    are resolved both promptly and thoroughly. Act as a front-line support to ensure the highest level of service for our sales team and external customers.
    Essential Duties and Responsibilities

    Professionally handle incoming requests (calls, email, Salesforce, etc.) from Accounts/Business Development Mangers by processing all sales orders timely and accurately.

    Maintain solid customer relationships with internal

    sales team

    and external customers by handling questions and concerns promptly and professionally.

    Communicate effectively with Accounts/Business Development Managers regarding any inquiry or issues with orders, products, shipping, and payment matters (past dues/credit card issues).

    Follow-up on assigned past due invoices with communication to accounts for payment status.
    Accurately maintain account maintenance and updates to ensure integrity of the data.
    Manage multiple tasks effectively to meet multiple daily/monthly metrics and deadlines.
    Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
    Requirements
    High School diploma required.
    0-2 years' work experience in a customer service sales support role.
    Basic knowledge of accounting reconciliation.
    Highly developed sense of integrity and commitment to customer satisfaction.
    Demonstrated passion for excellence with respect to treating and caring for customers.
    Excellent communication and social skills to effectively interact with customers and employees, both verbally and in writing.
    Strong attention to detail and accuracy.
    Ability to simplify complex problems and build solutions.
    Available to work a flexible schedule, specifically end of month, end of quarter, may require mandatory extended hours/weekends.
    Possess a positive attitude, strong work ethic and have a resilient mindset.

    #J-18808-Ljbffr
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