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    Client Service Rep - Irving, TX, United States - BOK Financial

    BOK Financial
    BOK Financial Irving, TX, United States

    3 weeks ago

    Default job background
    Description
    Mortgage Servicing

    Application Deadline: 04/08/2024

    BOK Financial, Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (


    NASDAQ:

    based financial services holding company with operations in Oklahoma, Texas, Arizona, Arkansas, Colorado, Kansas, Missouri, Tennessee and New Mexico.

    Your strong knowledge of mortgage customer service and collaboration skills will set you up for success. You will be the primary point of contact for BOKF's mortgage loan customers.

    You will receive customer contact inquires via the inbound phone system.

    The calls include inquires related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements and other inquiries regarding current mortgage loans.

    The Mortgage Customer Service Agent is the primary point of contact for BOKF's mortgage loan customers. Responsible for receiving customer contact inquiries via the inbound phone system.

    The calls routed to Customer Service are inquiries related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements, and all other inquiries regarding current mortgage loans.

    This requires working knowledge of all areas related to mortgage loan servicing.

    Agents are expected to have professional telephone etiquette and ability to multi-task while on call in order to resolve complex problems relating to the above areas.

    This position has established performance standards and goals consistent with inbound call center key performance indicators.
    We participate in group learning and idea sharing, and we practice candid communication through our open-door policy.

    You will be given the tools you need to succeed and support our customers while making a direct impact every day.

    Office - 20 lbs

    BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.

    With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career

    The companies in BOK Financial Corporation Group are equal opportunity employers.

    We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

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