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    Customer Service Rep - Dallas, United States - Hankey Group

    Hankey Group
    Hankey Group Dallas, United States

    1 month ago

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    Description

    ** Customer Service Rep**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO005388 Showing 1 location **Job Details**

    **Description**

    No Previous Experience Required

    401k and Employee Stock Available Health, Dental and Vision Benefits

    Entry Level to a New Career Path

    Ramp Up From Entry Level by Promotion (Based on Performance) Within 6 Months and Earn Potential Bonus Up to $1,500 Monthly

    ***Please note this is an in-office position***

    Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry.

    The primary job function of this position is to handle inbound calls from Westlake Customers while providing excellent service. The Customer Service Associate partners with management and other departments to troubleshoot questions or concerns brought up by customers. The ideal candidate is able to deal with challenging situations while seeking solutions and is also comfortable at multitasking and working independently in a fast paced environment.

    **PAY RATE: $15/hr with MONETARY INCENTIVES (AVG. ADDITIONAL +$400 MONTHLY) & FRIENDLY MONTHLY CONTESTS TO EARN ADDITIONAL COMPENSATION.**

    **TASKS AND RESPONSIBILITIES**

    Handle a high volume of in bound calls from Westlake Customers while ensuring a high level of service

    Interact with other departments and management to troubleshoot questions or concerns posed by customers

    Deal with challenging situations while patiently seeking solutions

    Multi-task and work independently in a fast-paced environment

    Provide customers with accurate account information

    Transfer calls to appropriate department or staff

    Identify, research, and resolve customer's concerns

    Take payments, make suitable arrangements, and offer solutions

    Document all accounts thoroughly

    Communicate professionally with internal and external customers

    Cross-sell products and services when applicable

    Other duties as assigned

    **EXPERIENCE AND REQUIREMENTS**

    High School Diploma Required

    Good communication, listening and problem-solving skills

    Basic to intermediate computer knowledge

    Reliable attendance

    Proper grammar and email etiquette

    Type a minimum of 35 WPM

    Ability to work under time constraints and daily deadlines

    Good interpersonal skills and teamwork awareness

    Bi-lingual (Spanish) is welcomed but not required

    **FULL TIME BENEFITS**

    Medical, Dental, and Vision benefits

    Life Insurance, Flexible Spending Account

    401K matching

    Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching

    Wellness Program, Daily Team Exercises

    Metro Tap Card and Metro-link Reimbursement

    Westlake University, Certification Programs

    Career Path Opportunities

    Discounts on Parks, Museums, Movie Tickets, and Attractions

    AT&T Wireless Discounts

    Employee Loan Assistance

    Onsite Yoga, Treadmill Desks

    Annual Flu Shots, Biometric Screenings

    Paid Vacations Days

    Paid Sick days

    Paid holidays

    HGym

    Rental Car Discounts

    Dell Member Purchase Program

    **ACKNOWLEDGMENTS**

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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