- Responding to client inquiries and technical issues via phone, email, or chat in a timely and professional manner.
- Diagnosing and troubleshooting technical issues related to Plug and Play devices, software, and peripherals.
- Guiding clients through step-by-step solutions to resolve technical problems and provide instructions on product usage.
- Documenting support tickets, including detailed descriptions of issues, troubleshooting steps taken, and resolutions achieved.
- Collaborating with internal teams, including Product Development and Quality Assurance, to escalate complex issues and provide feedback for product improvement.
- Assisting with Plug and Play product installations, configurations, and updates as needed.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving skills.
- Proven experience in a technical support role, preferably in a help desk or customer support environment.
- Strong knowledge of Plug and Play technologies, including hardware and software components.
- Proficiency in troubleshooting common technical issues related to computer systems, networking, and peripherals.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
- Exceptional customer service skills with a focus on delivering a positive client experience.
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Sartorius Albuquerque, United StatesService Support Specialist page is loaded **Service Support Specialist** · **Service Support Specialist** · locationsAlbuquerque, NM, United States time typeFull time posted onPosted 13 Days Ago job requisition idR17159 As the Service Support Specialist, you will work directly ...
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MediTelecare Albuquerque, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. R ...
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Optimum ABQ Albuquerque, United StatesThe IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are function ...
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City of Albuquerque, NM Albuquerque, United StatesSalary : · $54, $57,116.80 Annually · Location : · Albuquerque, NM · Job Type: · Full Time · Job Number: · Department: · Transit · Division: · TR-Transit IT · Opening Date: · 04/29/2024 · Closing Date: · 5/14/2024 11:59 PM Mountain · Bargaining Unit: · NU · Posit ...
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User Support Specialist III
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Chickasaw Nation Industries Albuquerque, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · SUMMARY · The User Support Specialist III provides information technology services support for the Indian Health Service ( ...
Help Desk Technician/IT Support Specialist - Albuquerque, United States - Agensys Corporation
Description
Job Description
Job DescriptionTitle: Help Desk Technician/IT Support Specialist
Government client: DTRA
Clearance requirement: Secret
Work Location: Kirtland AFB, NM
As a Help Desk Technician, you will be responsible for providing technical support and assistance to clients utilizing our solutions. You will play a critical role in ensuring our clients experience minimal downtime and maximum satisfaction with our products. Your primary responsibilities will include:
Qualifications: