- Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
- Providing technical support and assistance for telehealth visits to include room and equipment preparation
- Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
- Procurement of patient referral documents as needed
- Acting as a liaison between the clinicians and the facility staff
- Interacting with staff and/or family members as necessary
- Maintaining responsibility for proper handling and cleaning of MediTelecare equipment
- Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.
- Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
- Working closely with the clinician to assure that patient visits run smoothly and efficiently
- Minimum High School Diploma required
- 1+ year in a healthcare setting preferred, but not required
- Medical Assistant or CNA certification a plus
- Basic working knowledge of medical terminology
- Experience in the use of online healthcare tools
- Proficiency in Microsoft Office Suite – Outlook, Word, Excel
- Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
- Commitment to providing platinum-level customer service and communication
- Ability to embrace a company culture of caring and kindness
- A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
- A reliable home internet connection
- A valid driver's license and reliable mode of transportation
- The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
- Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
- Must be able to lift, push, pull up to 30 lbs. without restrictions
- Ability to remain sedentary for long periods of time while working on administrative tasks
- May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
- Potential exposure to cleaning chemicals used within a healthcare facility
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Magellan Health Albuquerque, United StatesPosition requires a Peer Support Specialist Certification. · This position provides non-clinical, evidence-based peer support services and serves as a member and family advocate. The FSN brings their life experiences and skills to deliver assistance to the family as they explore ...
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Expedite Technology Solutions LLC Albuquerque, United StatesSENIOR IT SUPPORT SPECIALIST · Based onsite in the Albuquerque, NM facility, the Senior IT Support Specialist, will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the effic ...
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MediTelecare Albuquerque, United StatesPOSITION SUMMARY: The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrat ...
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Sartorius Albuquerque, United StatesService Support Specialist page is loaded **Service Support Specialist** · **Service Support Specialist** · locationsAlbuquerque, NM, United States time typeFull time posted onPosted 13 Days Ago job requisition idR17159 As the Service Support Specialist, you will work directly ...
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MediTelecare Albuquerque, United StatesPOSITION SUMMARY: · The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administ ...
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Optimum ABQ Albuquerque, United StatesThe IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are function ...
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City of Albuquerque, NM Albuquerque, United StatesSalary : $54, $57,116.80 Annually · Location : Albuquerque, NM · Job Type: Full Time · Job Number: · Department: Transit · Division: TR-Transit IT · Opening Date: 04/29/2024 · Closing Date: 5/14/2024 11:59 PM Mountain · Bargaining Unit: NU · Position Summary · Monitor an ...
Clinical Support Specialist - Albuquerque, United States - MediTelecare
Description
Job Description
Job DescriptionPOSITION SUMMARY:
The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.
ESSENTIAL FUNCTIONS:
Onsite Clinical Facilitation
Behavioral Health Integration ("BHI")
Clinician Support
GENERAL REQUIREMENTS:
All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.
EDUCATION, EXPERIENCE AND LICENSING:
KNOWLEDGE, SKILLS AND ABILITIES:
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
DISCLAIMER:
This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.
Clinical Support Specialist professionals in Albuquerque
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