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    Information Technology Support Specialist - Albuquerque, United States - Optimum ABQ

    Optimum ABQ
    Optimum ABQ Albuquerque, United States

    2 weeks ago

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    Description

    The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining the productivity and efficiency of the organization's technology infrastructure. This role reports to the Sr. Director of IT.

    Key Responsibilities:

    Technical Support:

    • Respond promptly to end-user inquiries via phone, email, or in person, providing technical assistance and support for hardware and software issues.
    • Diagnose and troubleshoot problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
    • Install, configure, and maintain hardware and software components, ensuring compatibility and optimal performance.
    • Assist with the setup and configuration of user accounts, email clients, and software applications.
    • Monitor system performance and identify areas for improvement, recommending upgrades or enhancements to hardware and software as needed.
    • Perform routine maintenance tasks, such as software updates, system patches, and equipment inspections, to ensure the stability and security of IT systems.
    • Troubleshooting network related issues such as connectivity issues, configuring routers and switches, and implementing network security measures.
    • Ensure the integrity and reliability of optimum's network infrastructure.
    • Coordinate the setup and deployment of new workstations for employees, including hardware installation, software configuration, and user account setup.

    Problem Resolution:

    • Identify and resolve hardware, software, and network-related issues in a timely manner, escalating complex problems to higher-level support teams when necessary.
    • Utilize troubleshooting techniques and diagnostic tools to isolate and resolve technical issues effectively.
    • Document all support activities, including problem descriptions, resolution steps, and system configurations, to maintain accurate records and facilitate knowledge sharing.

    Qualifications:

    • Bachelor's degree in information technology, Computer Science, or related field preferred but not required
    • Proven experience in providing technical support to end-users in a corporate environment.
    • Strong knowledge of hardware components, operating systems, and software applications.
    • Familiarity with networking concepts, protocols, and troubleshooting techniques.
    • Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
    • Effective communication skills, with the ability to explain technical concepts to non-technical users.
    • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) a plus.

    The IT Support Specialist plays a vital role in ensuring the smooth operation of the organization's IT systems and infrastructure, providing essential support to end-users and helping to resolve technical issues promptly and efficiently.

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