Taylor Toledo

Elected employee of the year 2020 out of 3,000+ employees 

Moved to management position at a rapid pace due to performance while under pressure.  

Ambitious, Confident, and Always growing in my career.

* Responsible for the daily activities of an assigned bank branch including, but not limited to sales production, teller and new account opening operations, staff development and customer service
* Accountable for the new account production and branch targets by ensuring branch employee participation 
* Plan, implement, and maintain ongoing aggressive, sound program of business development to meet objectives
* Participate in community associations and events for Bank promotion
* Familiar with all teller and new account opening responsibilities, monitor, and provide assistance and instructions to employees as needed or required
* Assist tellers in locating cash discrepancies and informing the proper personnel
* Handle special or escalated customer concerns
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Accountable for career development of staff including support, guidance, direction and training
* Maintain communication between branch/center and upper management
* Responsible for timely monthly reports
* Ensure branch compliance with all operational procedures and abide by applicable banking regulations

Bachelors Degree in Sociology and criminology and a Minor in pre-law