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    Loan Servicing Specialist - New York, United States - TalentBurst

    TalentBurst
    TalentBurst New York, United States

    3 weeks ago

    Default job background
    Description
    Loan Servicing Specialist
    Contract - 3 months
    Onsite in Oakland, CA


    Duties:

    The Square Financial Services (SFS) team is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space.


    Become a subject matter expert on day-to-day queue work.


    Effectively solve customer inquiries via email using a CRM tool Understand escalation paths to effectively triage a seller's needs based on where they are in the cycle of their loan in order to mitigate risk Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Identify, document and follow up with cross functional teams on product bugs and features Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

    Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.


    Skills:
    Overall understanding of financial and banking compliance policies
    Strong organizational and communication skills, both verbal and written
    Superb attention to detail
    Excellent time-management skills
    Experience in direct customer facing roles
    Interest working within a growing space with teams and partners cross-functionally
    Extraordinary work ethic
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