Customer Service Specialist - Newark, United States - Christiana Care Health Systems

Christiana Care Health Systems

Verified Company

Newark, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are recruiting for a full time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

The ChristianaCare Way

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S.

for 2021 Guided by excellence and love, our Caregivers enjoy many employee benefits such as
- work-life balance
- competitive pay and benefits
- generous paid time off
- diverse and inclusive culture

Office Hours:
Sunday - Thursday 8am-4:30p - Holidays as scheduled

Principal duties and responsibilities:

Answer main telephone number for Christiana and Wilmington hospitals.
Answer all emergency (911) phone lines for Christiana, Wilmington and Middletown hospitals. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
Provide excellent customer service.
Answer TTY for community, provide assistance to the caller.
Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
Provides directions to facilities for the public.

Education and experience requirements:

High school graduate or equivalent.
Two years customer service experience, call center experience preferred

About ChristianaCare

EEO Statement:

ChristianaCare Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.