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    Senior Product Manager, Ordering Experience - Boston, MA, United States - ezCater

    ezCater
    ezCater Boston, MA, United States

    2 weeks ago

    Default job background
    Description

    ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

    We're looking for a Senior Product Manager of Ordering Experience with a passion to deeply understand the user, challenge the status quo, and drive ecommerce innovation. As a Senior Product Manager, you will play a critical role in shaping our ecommerce experience and driving growth. ezCater marketplace successfully handles ordering for 100k+ caterers while maintaining a user satisfaction rating of 4.9 on Trust Pilot. Not too shabby, but at ezCater we're always trying to aim higher. We're on a mission to become the easiest and most efficient option for customers to order Food for Work. Period. Help us take the ordering experience on the ezCater marketplace to an even higher level.

    Sound exciting? Let's talk

    What You'll Do:

    • Drive the vision and develop a roadmap for ezCater's marketplace to create a seamless and intuitive ordering experience.
    • Build deep empathy for ezCater users and become their biggest champion.
    • Lead product initiatives across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to build and improve ecommerce functionalities and user experiences.
    • Work closely with your collaborators to prioritize and define the scope of new features, delivering innovative and data-driven ways to place orders.
    • Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
    • Create and monitor the ongoing metrics that measure and define success.
    • Have fun building impactful software with awesome people.

    What You Have:

    • 5+ years of product management experience, ideally with marketplace experience.
    • Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
    • Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
    • Strong teamwork and collaboration skills; you're happy spending much of the day away from your desk connecting with team members in different functional areas.
    • A proven track-record when it comes to stakeholder management; you feel confident partnering with demanding internal groups and effectively managing expectations.
    • A flexible mindset that is open to change and new information. You're first to understand when team behaviors and work methods need to adapt to new information.
    • Goal orientation and demonstrated record of success in previous endeavors. You're motivated to deliver exceptional results, driven by a strong work ethic.
    • A sharp mind, a soft heart and a large funny bone.

    The national cash compensation range for this role is $142,000 - $179,000 *

    *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

    ezCater does not sponsor applicants for work visas or legal permanent residence.

    What you'll get from us:

    You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance.

    Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

    Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.

    ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

    For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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    #BI-Remote

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