Jobs
>
Oswego

    Part-Time Contact Center Representative - Kendall, United States - Educational Federal Credit Union

    Educational Federal Credit Union
    Educational Federal Credit Union Kendall, United States

    1 day ago

    Default job background
    Part time
    Description

    Job Description

    Job Description

    Job Summary:

    The Contact Center Representative performs an essential service role by providing world class experience to the credit union's membership. This position is responsible for assisting our members with their financial needs, processing account transactions, resolving problems by researching, providing account information and achieve referrals to meet the member's needs. This position will also support the Member Contact Center (MCC) in other facets as needed

    We encourage you to view and apply directly at

    Duties & Responsibilities:

    • Provide world class experience to our members by responding efficiently and accurately, personalize solutions, and ensuring our members feel valued and supported by EdFed.
    • Provide account information such as balances, deposit postings, transfer funds, return checks, availability of funds, check clearing, and statement information.
    • Assist members with inquiries concerning ACH, Bank by Phone, Online Baking, and Bill Pay.
    • Diffusing any elevated concern or issues that members may have and escalating unresolved issues accordingly.
    • Refer and route member calls to appropriate personnel, resources, and department to meet their financial needs.
    • Achieve referrals by identifying and cross servicing EdFed products and services to meet member's needs.
    • Meet MCC call flow standards.
    • Meet or exceed established MCC KPI goals as established by VP and/or Contact Center Manager.
    • Maintaining knowledge of EdFed products, services, policies and procedures.
    • Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work.
    • Applies organizational policies and procedures in all activities.
    • Performs other duties as assigned by management.
    • Must have availability Monday - Friday between the hours of 10:00 AM to 5:00PM.
    • Required Saturday availability.

    Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.

    The following are some benefits offered to employees:

    • Paid Birthday
    • Paid Holidays
    • Paid Sick and Personal Time
    • Paid Vacation
    • Tuition Reimbursement
    • 401K (with matching funds) and CU contributions

    ​Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    Company DescriptionAs a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

    Company Description

    As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.
  • Wheaton Eye Clinic LTD

    Call Center Representative

    2 days ago

    Wheaton Eye Clinic LTD Wheaton, United States

    **About Wheaton Eye Clinic** · Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves o ...

  • Leaf Home

    Call Center Representative

    1 week ago

    Leaf Home Bolingbrook, United States

    At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. **Our Inside Sale ...

  • Prime Consulting Inc

    Call Center Representative

    1 week ago

    Prime Consulting Inc Schaumburg, United States

    **Call center experience required** · - Managing large amounts of inbound and outbound calls in a timely manner. · - Following call center "scripts" when handling different topics. · - Identifying customers' needs, clarify information, research every issue and providing solutions ...

  • Educational Federal Credit Union

    Contact Center Representative

    1 day ago

    Educational Federal Credit Union Kendall, United States

    Job Description · Job DescriptionJob Summary: · The Contact Center Representative performs an essential service role by providing world class experience to the credit union's membership. This position is responsible for assisting our members with their financial needs, processing ...

  • Aucera (DialAmerica)

    Call Center Sales Representative

    1 week ago

    Aucera (DialAmerica) Oak Brook, United States

    Responsibilities: · - Make outbound calls to follow up with customers or to conduct surveys · - Enter customer data and update records in the company database · - Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department · - Communicate e ...

  • Bill Kay Chevrolet

    Bdc Call Center Representative

    1 week ago

    Bill Kay Chevrolet Lisle, United States

    Job Requirements · - Set appointments with customers while maintaining targeted performance standards · - Perform daily follow-up with all prospects to increase customer appointments and shows · - Record all activity in dealership's Customer Relationship Management (CRM) system · ...

  • Oak Street Health

    Sales Call Center Representative I

    1 day ago

    Oak Street Health Downers Grove, United States

    **Company**:Oak Street Health · **Title**:Sales Call Center Representative · **Role Description**: · This role is for a talented and competitive Sales Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achie ...

  • Aurora Solutions

    Customer Service Representative Service Center Inbound

    2 weeks ago

    Aurora Solutions Hillside, IL, United States Freelance

    **We are looking for Customer Service Representatives (m/f/d) in Telecommunications (preferably career changers) in Hillside, IL:** · **We offer:** · - Hourly wage starting at 16 € + allowances according to collective agreement · - Christmas and vacation bonuses · - Tailored trai ...

  • TEKsystems

    Contact Center Representative

    1 day ago

    TEKsystems Naperville, IL, United States

    **Teksystems is seeking an experience contact center representative for an on site opportunity in Naperville, IL** · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. · Jo ...

  • TEKsystems

    Contact Center Representative

    4 days ago

    TEKsystems Naperville, IL, United States

    HOURS: 35 hour work week · Monday: 8:15-5:15pm · Tues, Th, F: 8:15-4:15pm · Wednesday: 8:15-3:15pm · Description: · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. It sh ...

  • Mayflower Cruises & Tours

    Call Center Representative

    6 days ago

    Mayflower Cruises & Tours Lisle, United States

    Job Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, custo ...

  • TEKsystems

    Contact Center Representative

    3 days ago

    TEKsystems Naperville, United States

    Job Description · Job Description**Teksystems is seeking an experience contact center representative for an on site opportunity in Naperville, IL** · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's ser ...

  • Ajilon

    Call Center Representative

    5 days ago

    Ajilon Woodridge, United States

    Ajilon - JobID: E9DEF32E-1B9D-4A0F-AFA3-205A794541CB [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of me ...

  • Mayflower Cruises & Tours

    Call Center Representative

    1 week ago

    Mayflower Cruises & Tours Lisle, United States

    Job Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, custome ...

  • K&B Financial, Inc.

    Call Center Representative

    1 week ago

    K&B Financial, Inc. Darien, United States Part time

    About Us · Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the ...

  • K&B Financial

    Call Center Representative

    5 days ago

    K&B Financial Darien, United States Part time

    About Us · Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on th ...

  • Wheaton Eye Clinic LTD

    Call Center Representative

    1 day ago

    Wheaton Eye Clinic LTD Wheaton, United States

    Job Description · Job DescriptionAbout Wheaton Eye Clinic · Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the ...

  • LHH Recruitment Solutions

    Call Center Representative

    6 days ago

    LHH Recruitment Solutions Woodridge, United States

    Job Description · Job DescriptionLHH is working a great client who is looking for a Call Center Representative, you will be the primary point of contact for our customers, providing assistance, answering inquiries, and resolving issues via phone, email, or chat. Your responsibili ...

  • Mayflower Cruises & Tours

    Call Center Representative

    4 days ago

    Mayflower Cruises & Tours Lisle, United States

    Job Description · Job DescriptionJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have e ...

  • K&B Financial, Inc.

    Call Center Representative

    1 day ago

    K&B Financial, Inc. Darien, United States Part time

    Job Description · Job DescriptionAbout Us · Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Grou ...