- Update patient demographics
- Verify Insurance plan information
- Appointment Scheduling for all/ or designated Ophthalmologists, Optometrists, and testing procedures.
- Maintenance of bridge doctors' schedule
- Complete rescheduling of patients as received
- Update demographic information on patient accounts
- Process reminder call cancellations
- Complete recall letters
- Retrieve and complete Epic messages
- Ensure no-show appointments are processed
- Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
- Perform other related duties as assigned
- High School Diploma or Equivalent
-
Call Center Representative
3 days ago
Mayflower Cruises & Tours Lisle, United StatesJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, custo ...
-
Call Center Representative
4 weeks ago
Mayflower Cruises & Tours Lisle, United StatesJob Description · Job DescriptionJob Title: Call Center Agent Reports To: Director of Traveler Services · General Overview: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have e ...
-
Call Center Representative
1 week ago
Leaf Home Lombard, United StatesAt Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in ou ...
-
Call Center Representative
1 week ago
LeafHome Lombard, United StatesJob Description · Job DescriptionAt Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Lea ...
-
Contact Center Representative
5 days ago
TEKsystems Naperville, United StatesJob Description · Job DescriptionDescription: · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. It should be noted that this position is very important to the overall ima ...
-
Contact Center Representative
5 days ago
TEKsystems Naperville, United StatesJob Description · Job DescriptionDescription: · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. It should be noted that this position is very important to the overall ima ...
-
Hospital Call Center Representative
1 week ago
Lakeshore Talent Warrenville, United StatesJob Description · Job DescriptionLakeshore Talent is working alongside a reputable hospital system in Warrenville, IL in their search for a Patient Access Representative This is a 3 month contract to start, with high potential for extension or hire. This is a great opportunity fo ...
-
call center representative
3 weeks ago
Leader Logistics LLC Bloomingdale, United StatesJob Description · Job DescriptionWe are currently seeking dedicated and motivated individuals to join our team as Call Center Representatives. The ideal candidates will be passionate about delivering outstanding customer service and have excellent communication skills. As a Call ...
-
Contact Center Representative
5 days ago
Illinois Municipal Retirement Fund Oakbrook Terrace, United StatesInternal Candidates apply before June 18, 2024 · INTRODUCTION · The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago ...
-
Call Center Representative
1 week ago
K&B Financial (a Partner of Árachas Group) Darien, United States Part timeAbout Us · Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the ...
-
Sales Call Center Representative I
2 weeks ago
Oak Street Health Downers Grove, United StatesRole Description · This role is for a talented and competitive Sales Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as ...
-
Call Center Representative
3 weeks ago
Kovach Eye Institute Ltd Elmhurst, United StatesJob Description · Job DescriptionThe Call Center Representative is responsible for facilitating a positive patient experience by handling a high volume of incoming calls within a fast-paced environment while delivering World-Class Customer Service. · Answers up to 100+ inbound c ...
-
Bilingual Call Center Representative
2 weeks ago
Aston Carter Wheaton, United States Contract to RegularDescription: · Job Duties: · •Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. · •Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. · •Notates RedCheck sy ...
-
Contact Center Representative
5 days ago
Illinois Municipal Retirement Fund Oak Brook, United StatesInternal Candidates apply before June 18, 2024INTRODUCTIONThe Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Co ...
-
Call Center Representative
2 days ago
Mayflower Cruises & Tours Lisle, United States**Job Title**:Call Center Agent **Reports To**: Director of Traveler Services · **General Overview**: · Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communicati ...
-
Call Center Representative
3 weeks ago
Pattern Promotions Chicago, United StatesJoin Our Team at Pattern Promotions - Call Center Representative · About Us: In a rapidly changing world, innovation and creativity are essential. · At Pattern Promotions, we foster a culture of thinking outside the box, challenging the status quo, and developing fresh ideas. · W ...
-
Call Center Representative
9 hours ago
Pattern Promotions Chicago, United StatesJoin Our Team at Pattern Promotions - Call Center Representative · About Us: In a rapidly changing world, innovation and creativity are essential. · At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. · We beli ...
-
Call Center Representative
1 week ago
Elevation Academy Chicago, United States Full timeJob Title: Call Center Representative · Job Summary: · We are seeking a customer-oriented and results-driven Call Center Representative to join our team. The Call Center Representative will be the liaison between our company and its current and potential customers. The successfu ...
-
Call Center Representative
1 week ago
Aston Carter Lombard, United States Contract to RegularHIRING FOR CUSTOMER SERVICE REPRESENTATIVES IN LOMBARD, IL · PAY: 17/HR · Description: · Job Duties: · •Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. · •Researches and troubleshoots customer inquiries related to the ...
-
Call Center Representative
3 weeks ago
Chicago Cosmetic Surgery and Dermatology Chicago, United StatesChicago Cosmetic Surgery and Dermatology, located in River North (across from Nordstrom, off Red Line Grand Stop), is looking to add a Call Center Representative to our Dermatology and Plastic Surgery practice of 5 MDs, 4 PAs, 3 estheticians. · Benefits: · 401k with up to 4% matc ...
Call Center Representative - Wheaton, United States - Wheaton Eye Clinic LTD
Description
Job Description
Job DescriptionAbout Wheaton Eye Clinic
Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient's expectations in the delivery of competent, timely, and compassionate eye care.
The Support Services representative is responsible for providing exceptional patient service when working at the call center.
In the Call Center the Support Services Representative will answer and assist all incoming telephone calls, provide timely and accurate information and quality customer service to incoming patient inquiries, schedule appointments using a computerized scheduling system, resolve patient issues, and consistently meet or exceed patients' service expectations.
The Patient Services Representative will demonstrate initiative in accomplishing all Wheaton Eye goals, follow HIPAA guidelines for patient privacy and abide by all Wheaton Eye and departmental guidelines. Hours are: Monday, Tuesday and Friday 8-5, either Wednesday and Thursday 9:30-6:30 p.m. rotation and 2 Saturdays a month.
Primary Duties/Responsibilities:
Education and Experience:
We offer a competitive wage and benefit package and generous 401(k) program
EEO
