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McLean

    Lead ServiceNow Business Analyst - McLean, VA, United States - Guidehouse

    Guidehouse
    Guidehouse McLean, VA, United States

    1 week ago

    Guidehouse background
    Description
    Technology Consulting


    Travel Required :

    As the Lead ServiceNow Business Analyst on our team, you will help us solve complex Human Resources business problems and improve overall employee experience by leading the solutioning of an enterprise ServiceNow implementation at a large Federal Agency.

    You'll serve as a translator between our customers and technical teams to build documentation and conceptual designs from which ServiceNow solutions are developed.

    This will require a deep subject matter expertise of ServiceNow, the ability to creatively solution on the fly, and a desire to build trusting relationships with our customers.

    Throughout this process, you'll work directly with our engineering teams to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework.

    Your recommendations will be creative, yet sound, relying on tools and features from multiple past successes you should have under your belt.

    Collect, clarify, analyze and translate business requirements into documentation and conceptual designs from which ServiceNow solutions are developed.

    Work across an enterprise deployment with complex business process problems and a variety of application needs, including HRSD and ITSM.

    Develop a thorough understanding of requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements.

    Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statements, including documenting workflows.

    Write stories, with acceptance criteria and functional testing procedures, in accordance with agile best practice guidelines.

    Lead test plan development and execution, perform functional testing on each story configured, and assist in overall quality management reviews to ensure all business and design requirements are met.

    Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs.
    Decompose business problems quickly and determine the root cause and provide solution alternatives.

    Bachelor's degree

    THREE (3) or more years subject-matter expertise with business processes in the Human Resources domain, either with a deployment like ServiceNow HRSD (or similar application) or hands on experience in a human resources role.

    TWO (2) or more years of overall experience in systems requirements, design, testing, deployment and/or production support of applications/systems.

    Experience in drafting requirements, functional design specifications and test plans for application modifications, enhancements, or customizations
    Strong knowledge of process improvements, process/flow documentation, business and gap analysis, communications, and change management.

    Experience investigating complex strategic business issues, researching and identifying creative solutions, and presenting proposed solutions that clearly articulate the cost of customization vs configuration.

    Experience implementing systems using the Agile/Scrum methodology.

    Ability to identify and address client needs, build solid relationships with clients and customers, and communicate with executive clients in an organized and knowledgeable manner.

    Flexible, customer-centric approach to support rapidly changing business needs and new priorities.
    Experience with ServiceNow platform applications such as HRSD and/or ITSM.
    Strong domain expertise in ServiceNow platform applications.
    Experience with Agile or Hybrid-Agile methodology and using the ServiceNow Agile 2.ServiceNow certifications.


    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

    Medical, Rx, Dental & Vision Insurance
    ~ Personal and Family Sick Time & Company Paid Holidays
    ~ 401(k) Retirement Plan
    ~ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    ~ Short-Term & Long-Term Disability
    ~ Tuition Reimbursement, Personal Development & Learning Opportunities
    ~ Corporate Sponsored Events & Community Outreach
    ~ All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at .All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

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