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Boca Raton

    Supervisor, Customer Experience - Boca Raton, United States - Conduent Business Services

    Conduent Business Services
    Conduent Business Services Boca Raton, United States

    3 days ago

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    Description

    **Supervisor, Customer Experience**

    **Location(s):** Boca Raton, FL, US

    **Categories:** Call Center

    **Req ID:**

    ****Job Description****

    ****About Conduent****

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    ****Job Description****

    **SUPERVISOR, CUSTOMER EXPERIENCE Boca Raton, FL**

    Supervise an organizations customer experience team

    Able to work flexible hours to accomodate business needs (8am-Midnight)

    Implement standards/procedures for ensuring optimal customer experience

    Supervise the activities of customer experience team to ensure a positive customer interaction

    Monitor the activities of the customer service team to ensure compliance

    Conduct research to suggest new techniques necessary for improving customer experience

    Use customer relationship management (CRM) tools in coordinating and monitoring customer experience operations

    Familiarity with workforce management or CRM tools preferred

    Excellent communication skills with 1 year supervisory skills

    Other assigned tasks as required

    Bachelors preferred

    MS Office exp

    If the timing is right and you HAVE the skills listed, please APPLY

    ****Closing****

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .

    *At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.*

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