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West Palm Beach

    Customer Experience Associate - West Palm Beach, United States - Scenthound

    Scenthound
    Scenthound West Palm Beach, United States

    4 weeks ago

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    Description
    Perks and Benefits:
    • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
    • Competitive hourly base pay, plus tips; sales bonuses
    • Medical, dental, and vision insurance benefits
    • Merit-based pay increases
    • Paid Vacation
    • Complimentary service membership
    About the Position:

    The Customer Experience Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

    This position requires:
    • Sales experience and confidence (membership sales are highly valued)
    • Customer service experience (retail, restaurant)
    • Computer/ Technology proficiency
    • A passion for dogs and dog health & wellness
    • Reliable transportation
    • Willingness to work in a smoke-free environment
    Who We Are Looking For:

    We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

    Tasks:
    • Drive membership sales through health and wellness education
    • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
    • add-ons, and retail sales
    • Develop membership leads; Follow up with potential members
    • Answer phone calls, schedule customer appointments, manage customer profiles and records
    • Manage cash drawer - responsible for daily cash handling
    • Manage customer expectations; Resolve customer concerns; Retain memberships
    • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
    • Perform other tasks and duties as assigned by the Scenter Manager
    Skills and Abilities:
    • Confidence in selling services and products
    • Ability to connect with customers (both canine and human) and provide outstanding customer service
    • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
    • Effective communication with team members and dog parents (in person and on the phone)
    • Independently solve problems using Scenthound values and culture as a guide
    • Attention to detail
    • Time-management; Scheduling appointments efficiently
    • Accountability; hold oneself and others to Scenthound standard.
    Compensation
    • $ $18.00 per hour depending on experience
    Compensation: $ $18.00 per hour
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