No more applications are being accepted for this job
- Manage on-boarding of customer accounts
- Accurately process orders, returns, and exchanges according to company policies and procedures.
- Address customer inquiries, concerns, and complaints promptly and professionally.
• Provide exceptional customer service via phone, email and in-person interactions. - Check stock for availability, verify price, and assist with logistical information.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with other departments to ensure the successful delivery of the product.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution while maintaining professionalism; escalate issues to management when needed.
- Assist with Return Material Authorizations (RMA's), Corrective and Preventative Actions (CAR's)
- Work with confidential customer information
- Build sustainable relationships and trust with customer accounts through open communication.
- Assist with various administrative tasks as needed
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
- Holidays
- Flexible Working Environment with Hybrid opportunities
- Monday to Friday Schedule
- Company Events during the year
- Opportunities for career advancement and professional development.
- A positive work environment.
Customer Experience Specialist - West Palm Beach, United States - GreenChem Industries LLC
Description
Greenchem Industries, LLC is seeking an energetic Customer Experience Specialist who is eager to work in a team environment within our office located in West Palm Beach, FL.
Summary of responsibilities:
• Proficiency in computer systems and software, including CRM software and Microsoft Office Suite. NetSuite experience is a plus.
• Associate degree or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong interpersonal skills with the ability to effectively interact with customers and team members.
• Proven customer service experience in a similar role.
• Positive attitude and a willingness to learn and grow within the company.
• Exceptional problem-solving abilities and attention to detail.
• Knowledge of supply chain and packaged products shipped in associated types of containers, railcars, or utilizing varied shipping equipment is a plus.
What is Included: