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Customer Experience Specialist - West Palm Beach, United States - GreenChem Industries LLC
Description
Job DescriptionJob Description Salary:
$20-$25/hour
Greenchem Industries, LLC is seeking an energetic
Customer Experience Specialist
who is eager to work in a team environment within our office located in West Palm Beach, FL.
Summary of responsibilities:
Manage on-boarding of customer accounts
Accurately process orders, returns, and exchanges according to company policies and procedures.
Address customer inquiries, concerns, and complaints promptly and professionally.
Maintain accurate records of customer interactions and transactions.
Coordinate with other departments to ensure the successful delivery of the product.
Stay up-to-date on product knowledge, company policies, and industry trends.
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution while maintaining professionalism; escalate issues to management when needed.
Assist with Return Material Authorizations (RMA's), Corrective and Preventative Actions (CAR's)Work with confidential customer information
Build sustainable relationships and trust with customer accounts through open communication.
Assist with various administrative tasks as needed
Qualifications:
What is Included:
Competitive salary based on experience.
Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
Holidays
Flexible Working Environment with Hybrid opportunities
Monday to Friday Schedule
Company Events during the year
Opportunities for career advancement and professional development.
A positive work environment.
GreenChem Industries, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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