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Director Customer Experience
1 week ago
Interior Talent Pompano Beach, United StatesSenior Customer Experience Director | Pompano Beach, FL · This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. Bring your experience to learn and grow with an excellent firm. ...
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Director Customer Experience
1 week ago
Interior Talent Pompano Beach, United StatesSenior Customer Experience Director | Pompano Beach, FL · This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company. Bring your experience to learn and grow with an excellent firm ...
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Area Mgr Customer Experience
1 week ago
Waste Management , Inc. Deerfield Beach, United States** Area Mgr Customer Experience** · **** · New Equal Opportunity Employer: Minority/Female/Disability/Veteran · Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed t ...
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Customer Experience Specialist
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Flytropic Fort Lauderdale, United StatesIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Customer Experience Specialist · 30+ days ago · Requisition ID: 1007 · Salary Range: · $35,000.00 Annually Onwards · T ...
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Customer Experience Specialist
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Tropic Ocean Airways Fort Lauderdale, United StatesJob Description · Job Description · TROPIC OCEAN AIRWAYS LLC · CUSTOMER EXPERIENCE SPECIALIST (CES) · Directly Reports To: Manager of Marketplace · Mission of · this Position: Work directly with scheduled service and Charter guests. The CES team assists with booking, resched ...
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Customer Experience Specialist
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Rebag Fort Lauderdale, United StatesCompany · Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business mode ...
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Lead, International, Customer Experience
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Nutrien Deerfield, United StatesAt Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. · Nutrien is a leading provider of agricultural products, services, and solutions ...
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Customer Experience Representative
1 week ago
National Federation of Independent Business Boca Raton, United States** Customer Experience Representative** · **Job Category****:** Office **Requisition Number****:** CUSTO016641 Showing 1 location **Job Details** · **Description** · The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. ...
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Supervisor, Customer Experience
1 week ago
Conduent Business Services Boca Raton, United States**Supervisor, Customer Experience** · **Location(s):** Boca Raton, FL, US · **Categories:** Call Center · **Req ID:** · ****Job Description**** · ****About Conduent**** · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf o ...
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Lead, International, Customer Experience
1 week ago
Nutrien Deerfield, United StatesAt Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. · Nutrien is a leading provider of agricultural products, services, and solutions. ...
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Customer Experience Coordinator
1 week ago
TJX Companies Coral Springs, United StatesCustomer Experience Coordinator. Opportunity: Contribute To The Growth Of Your Career. Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promo Customer Experience, Coordinato ...
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Retail Customer Experience Coor
2 weeks ago
Marshalls Tamarac, United StatesMarshalls W. Commercial Blvd. Sunshine Plaza 33319 [Department Manager] As a Customer Experience Coordinator at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honest ...
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Bilingual Customer Experience Representative
1 week ago
FHIA Remodeling Fort Lauderdale, United StatesOverview: · FHIA is hiring immediately for a Bilingual Customer Experience Representative to assist our Call Center team at our Fort Lauderdale, FL location Come join an industry leader and the #1 remodeling company in Florida · The Customer Support Representative provides pot ...
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Consultant, Customer Experience Strategist
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Fidelity Investments Fort Lauderdale, FL, United StatesFinancial Consultant · If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existi ...
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Sales Consultant – FP – US
3 days ago
SYSCO Pompano Beach, United States Full timeCompany: · US1277 FreshPoint South Florida, Inc.Zip Code: · 33069Employment Type: · Full TimeTravel Percentage: · COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. ...
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Export Sales
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SYSCO Pompano Beach, United States Full timeCompany: · US1277 FreshPoint South Florida, Inc.Zip Code: · 33069Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative o ...
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Customer Service Representative
1 week ago
Florida One Insurance Pompano Beach, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
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Customer Service Representative
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Broward County Board of County Commissioners Pompano Beach, United States**REQUIREMENTS AND PREFERENCES**: · - ANNOUNCEMENT IS OPEN UNTIL A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANY TIME. · The Water and Wastewater Services Business Operations Division (WWS-BOD) is seeking a self-motivated, organized, and reliable Customer Se ...
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Sales Consultant
1 week ago
CarMax Pompano Beach, United States7202 - Sample Road W Sample Rd, Pompano Beach, Florida, 33064 · CarMax, the way your career should be · **Driven by the desire to provide an iconic customer experience** · At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a speci ...
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Inventory Associate
1 week ago
CarMax Pompano Beach, United States7202 - Sample Road W Sample Rd, Pompano Beach, Florida, 33064 · CarMax, the way your career should be · **An opportunity in the auto industry you can count on** · If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Asso ...
Director Customer Experience - Pompano Beach, United States - Interior Talent
Description
Senior Customer Experience Director |Pompano Beach, FL
This is an excellent opportunity for a detail-oriented and customer-centric Customer Experience Director to join a growing and established family-run company.
Bring your experience to learn and grow with an excellent firm.The Senior Customer Experience Director will play a key role in helping deliver a concierge client experience that the company is known for.
The Senior Director of Customer Experience is a dynamic and strategic individual who leads the company's Customer Experience department. This role will drive operational excellence and ensure a seamless customer journey across all touchpoints.As a Senior Director of Customer Experience, you will bring a strong background in customer service operations, process optimization, and team leadership.
Essential Job FunctionsLead the operational aspects of the Customer Experience department, with a focus on optimizing processes and procedures to enhance efficiency and effectiveness.
Manage the Customer Experience team, including hiring, training, and development of the team.Set and track key performance indicators (KPIs) to measure customer experience initiatives' success and drive team accountability.
Implement and maintain standard operating procedures (SOPs) for the customer journey and regularly review and refine processes to drive continuous improvement.
Develop customer-centric strategies to enhance the overall customer journey, from initial outreach to post-sales support.Inspire and motivate a team of customer experience professionals, providing guidance and support to ensure their success in delivering exceptional service.
Oversee that all customer escalations are responded to promptly and resolved to the customer's satisfaction.Strategically analyze customer feedback and data to identify trends and areas for improvement and implement data-driven solutions to address them.
Collaborate with cross-functional teams to streamline processes and improve operational efficiency.Stay informed about industry trends and best practices in customer experience management and incorporate relevant insights into strategies.
Qualifications
Bachelor's degree in business administration, operations management, or a related field
5+ years of proven experience in a customer experience leadership role, preferably in a luxury goods or retail industry.
Strong understanding of operational processes and best practices in customer experience.
Proficiency in data analysis with the ability to interpret metrics and drive performance improvements.
Strategic thinker with a track record of developing and implementing successful customer experience strategies.
Excellent people management skills with the ability to inspire and motivate a team.
Customer-focused mindset with a commitment to delivering exceptional service.
Experience with Microsoft Word and Excel; High knowledge of computer systems and navigation
Luxury mindset and customer centricity – knowledge of creating luxury experiences
Elevated verbal and written communication skills
Compensation and Benefits
Competitive Annual Salary + Bonus Structure + Full Benefits Package
Full Benefits Package – Health, Dental, Vision, 401K with company match, PTO, Holidays, flexible scheduling, great work environment, team outings, events and much more.
For immediate review and consideration, contact: Tana Riddell -For all active Interior Talent job listings, please visit
Why work with Interior Talent?
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Exclusively focused on the Architecture and Design industries
We work with the DECISION MAKERS – Owners, Principals, Directors, and HR
CONFIDENTIALITY &
PROFESSIONALISM:
We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
EXPERTISE:
in the industry since 2003
We are your advocate, and WE GET IT – we know making a career decision is difficult, and we're here for you throughout the whole process
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