Jobs
>
Fort Lauderdale

    Customer Experience Specialist - Fort Lauderdale, United States - Tropic Ocean Airways

    Tropic Ocean Airways
    Tropic Ocean Airways Fort Lauderdale, United States

    1 week ago

    Default job background
    Description
    Job Description

    Job Description


    TROPIC OCEAN AIRWAYS LLC
    CUSTOMER EXPERIENCE SPECIALIST (CES)

    Directly Reports To:
    Manager of Marketplace

    Mission of

    this Position:
    Work directly with scheduled service and Charter guests. The CES team assists with booking, rescheduling, cancelling, and completing tasks needed to exceed overall guest experience.

    The CES works directly with Charter Sales to ensure all information is accurate no later than 48 hours prior to departure.

    Coordinate directly with the operational team to distribute final items and represent sales team each day for ops call. Assist with charter task coverage during overflow and ensure 7-day coverage.

    Key Responsibilities:
    Meet or exceed

    duties/expectations

    displaying initiative, adhering to TOA SOPs/Checklist and aligning with core values of the organization.

    Monitors and funnels all inbound phone and email lead requests to CSS/Air Concierge:
    Create contact/Deal for incoming lead (New/Existing)

    Transfer phone call if personnel is available

    Distribute Requests for Pricing (RFPs) accordingly

    Ensure all information for all charters is complete
    Verify Manifest information is accurate

    Pre-flight emails and call confirmation with guests no later than 48 hours prior to flight, including finalizing any outstanding items needed prior to travel (weight, pets, documents, COVID tests, etc.)

    Follow up with tasking for Cargo, Operations, Pilots, and Mx as needed

    Responsible for all reservation requests for scheduled service and handles challenges
    Books seats by phone/email when requested

    Handles cancellations and schedule changes

    Reviews bookings day prior for accuracy

    Handles changes in reservations as needed

    Additional Duties will include, but are not limited to:

    #J-18808-Ljbffr


  • Mount Sinai Medical Center - Florida Miami Beach, United States

    **Patient Experience Specialist** · **As Mount Sinai grows, so does our legacy in high-quality health care.** · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our ...


  • Ultimate Staffing Services Weston, United States

    Our client is a leading relocation company specializing in providing premium housing solutions for executives, professionals, and individuals relocating globally. This position is for local candidates only, this position is on site in Fort Lauderdal Specialist, Experience, Client ...


  • Flytropic Fort Lauderdale, United States

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Customer Experience Specialist · 30+ days ago · Requisition ID: 1007 · Salary Range: · $35,000.00 Annually Onwards · T ...


  • Rebag Fort Lauderdale, United States

    Company · Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business mode ...


  • Ultimate Staffing Services Weston, United States

    Our client is a leading relocation company specializing in providing premium housing solutions for executives, professionals, and individuals relocating globally. · This position is for local candidates only, this position is on site in Fort Lauderdale, FL area with a focus on de ...


  • Ultimate Staffing Services Fort Lauderdale, United States

    Job Description · Job DescriptionOur client is a leading relocation company specializing in providing premium housing solutions for executives, professionals, and individuals relocating globally. · This position is for local candidates only, this position is on site in Fort Laude ...


  • British Swim School Hollywood, United States

    Customer Experience Specialist · Part Time · • HOLLYWOOD · About Us: · Parents sayBritish Swim Schoolis quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-loving, service-minded ind ...


  • Quest Health Solutions LLC Pompano Beach, United States

    Job Description · Job Description Description: · About Us: · At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience. As a customer service/patient experience specialist, you will play a key role in creati ...


  • Quest Health Solutions LLC Pompano Beach, United States

    Job Description · Job DescriptionDescription:About Us: · At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience. As a customer service/patient experience specialist, you will play a key role in creating a w ...


  • KeyStaff, Inc Pompano Beach, United States

    Job Description · Job DescriptionSchedule: · 1st shift : · M-F 6:00AM-2:00PM · 2nd shift : · MON 4:30PM--CLOSE · TUES 3:30PM--CLOSE · WED 2:00 PM--CLOSE · THURS 3:30PM--CLOSE · FRI 4:30PM--CLOSE · Description: · Receive and inspect incoming shipments, verifying the accuracy of c ...

  • National Beverage Corp.

    Payroll Specialist

    1 day ago


    National Beverage Corp. Fort Lauderdale, United States

    **JOB OVERVIEW**: · The Payroll Specialist will support the payroll department and report to the Payroll Supervisor. The Payroll Specialist will process, maintain and ensure the accuracy of multi-state weekly and bi-weekly payrolls, deductions, tax data, and reporting. · **ESSENT ...

  • 5th HQ

    Bookkeeper

    3 days ago


    5th HQ Fort Lauderdale, United States

    Administrative/Bookkeeping Specialist · **Salary**: $ $23.00 per hour · **Job Type**: Flexible Full-time or Part-time · **Qualifications and Requirements**: · - Understanding of accounting principles and proficiency in bookkeeping software. · - Exceptional verbal and written comm ...


  • TruGreen Fort Lauderdale, United States

    100889 · 6861 SW 196 Ave, Fort Lauderdale, Florida 33332 · **Field Operations** · Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future. ...


  • Informa Markets Fort Lauderdale, United States

    **Company Description** · Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and se ...


  • Broward County Public Schools Fort Lauderdale, United States

    **POSITION TITLE**: Specialist, Americans with Disabilities Act (ADA) Accessibility · **CONTRACT YEAR**: Twelve Months · **PAY GRADE**: 25 · **BARGAINING UNIT**: BTU-TSP · **PREFERRED QUALIFICATIONS EDUCATION**: An earned master's degree from an accredited institution is preferre ...


  • Housing Authority of the City of Ft. Lauderdale Fort Lauderdale, United States

    The Occupancy Specialist performs complex administrative work of considerable responsibility. Work involves frequent public contact in which administrative/disbursement of federal funds decisions are made, complex regulations are explained, and technical information is analyzed. ...


  • Dayton Granger, Inc. Fort Lauderdale, United States

    Do you consider yourself a "go-to person" to solve issues and keep things running smoothly? Are you looking to play an integral role in the operations of a well-established supplier to the aerospace and aviation industry? Look no further than Dayton-Granger, Inc. · **Position: Pu ...


  • Tri Sea Stabilizers Fort Lauderdale, United States

    We Are Growing Again and so must our Marine Industry Parts department · - Hiring for the following:_ · **Inventory Procurement Specialist** · *Help manage inventory and supply chain for our Marine Industry based regional company with 5 locations. · *Shipping and Receiving (Tracki ...


  • Florida One Insurance Fort Lauderdale, United States

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...


  • ITG Communication, LLC Fort Lauderdale, United States

    The Accounts Payable Manager manages day to day activities in the organization's accounts payable function, through a team of accounts payables clerks that code expenses, verify and process invoices, and issue payments. They are responsible for vendor and subcontractor payments, ...