Customer Success Specialist - Fort Lauderdale, United States - Informa Markets

Informa Markets
Informa Markets
Verified Company
Fort Lauderdale, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.


We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

South Florida Ventures is a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see, and show products and do business.


What we're looking for:


Job Description Objectives of this role**- Own the entire relationship with assigned clients, including onboarding, implementation, retention, and overall satisfaction through proactive outreach.

  • Establish relationships as a trusted advisor to help ensure the continued value of our shows.
  • Develop and maintain customersuccess strategies and best practices, as well as customersupport content, with help from the senior team.
  • Communicate effectively with sales team to better understand customer needs, maximize retention and growth, and share learnings.
  • Maintain existing customersuccess metrics and data as directed.

Responsibilities

  • Serve as daytoday contact for assigned accounts, proactive outreach, building trust and rapport while identifying areas of opportunity and highlighting best practices.
  • Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.
  • Assist customers with setting up and navigating digital tools to optimize their presence in event ROI.
  • Facilitate interaction and workflow among team members, including but not limited to operations, sales, registration, marketing, and finance.
  • Collaborate, problemsolve, and/or strategize with team members on upcoming client meetings and events.
  • Proactively reach out to clients reminding them of deadlines to ensure they benefit from the "Early Bird Pricing."

Qualifications Position Qualifications**:


  • Minimum of 2 years customer service experience
  • Minimum of 2 years of event coordination or working with exhibitors
  • Intermediate computer skills required, preferably familiar with Salesforce
  • Excellent oral and written communication and presentation skills required
This posting will automatically expire on 6/3/2024

Additional Information Why work at Informa**- Learning and development plan to assist with your career development

  • 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday
  • Competitive Benefits with 401k match
  • Paid parental leave
  • Work with a high quality of specialist products and service
  • Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
  • ESPP become a shareholder
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