Patient Experience Specialist - Miami Beach, United States - Mount Sinai Medical Center - Florida

Mount Sinai Medical Center - Florida

Verified Company

Miami Beach, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Patient Experience Specialist

As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community.

In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country.

We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more.

Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring:
The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research.

At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida.

We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities
We are looking for an organized
Patient Experience Specialist **to join our amazing organization.

You will be provided with the latest tools, training, and methodologies to develop a great Patient Experience culture and a solid operations performance environment.

You will work with nursing, operations, and support departments' leaders to assist in their improvement action plans. You will train department leaders to be capable of resolving patient complaints/grievances.

Ensures nursing units identify & solve problems locally
Helps nursing leadership identify root causes and improvement initiatives and tracks action plans.
Manages (project owner) Mount Sinai's crossdepartment initiatives
Ensures Patient Experience and Conflict Resolution ongoing training program
Prepares and manage MSMC's Patient Experience Quarterly Committee
Plans and execute Process Audits (Process Confirmation) calendar
Ensure Daily Dialogue's proper execution
Ensures the Employee Engagement Program is executed properly in the units

Knowledge, Skills and Abilities:

Great attitude and excellent interpersonal and communication skills
Ability to maintain professional demeanor and appearance
Meticulous attention to detail.
Organizational skills with ability to multitask
Work independently and manage multiple priorities at a single time
Problemsolving, time management and prioritization skills
Positive attitude with ability to work independently and in a team setting
Flexibility with ability to adapt to change
Able to communicate effectively in English and Spanish both verbally and in writing in a clear, concise, and empathetic way.
Proficient in Microsoft Office (Word, Excel, PowerPoint). MS Access experience desired.

Qualifications

Associate degree in a related field, Bachelors desired
Bilingual in Spanish required
Experience dealing with clients in a serviceintensive environments (restaurants, hospitals, etc.)
Occasional weekend or evening hours required.

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs.

Our robust employee benefits package includes: