Patient Services Representative - Austin, United States - eMDs

eMDs Austin, United States

3 weeks ago

Description

Summary of Job

A Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances.

Essential Duties and Responsibilities

Professionalism

o Follows all company policies as defined by eMDs leadership and the HR department.
o Follows the direction, guidance, processes, and policies as defined by management and eMDs leadership.
o Follows all Revenue Cycle Services written policies correctly the first-time and every time.
o Responds to all customer requests for assistance in a timely manner.

Attitude

o Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
o Maintains a positive "can-do" attitude that fosters a positive team environment.
o Proactively learns new things that increase personal skills and customer issue resolution.

Communication

o Consults directly with customers via phone.
o Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request.
o Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
o Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.

Product, Process and System Knowledge

o Learns core revenue cycle processes in order to effectively communicate with customers.
o Learns all applicable eMDs software systems and can navigate between them efficiently.
o Learns how and when to escalate issues and follows established process.

All other duties as required

Skills & Requirements

Qualifications

Minimum of one year combined health care or phone-based customer service experience.
Ability to thrive in a high call volume environment.
Ability to manage multiple projects at the same time in a fast-paced environment.
Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
Must be available between the hours of 7AM - 7PM CST.
Strong focus on customer service and team work.

ADDITIONAL SKILLS DESIRED (but not required)

Knowledge of medical terminology.
Knowledge of medical billing or insurance.

Language Skills

Employee is required to speak, read and write English and be conversationally fluent in Spanish.

Physical Demands / Work Environment

All employees must be able to lift 50lbs

Customer Service Representative

2 weeks ago

Airport Finance Austin, United States

AF Management Services is looking for a Customer Service Representative to help run Airport Finance at our central Austin, TX location. · We ask that our Customer Service Representative be organized, friendly, and reliable. · You will be interacting with current and potential cus ...
Client Services Representative

3 weeks ago

Marquee Event Group Austin, United States

: · Client Services Representative (CSR) · Interested in growing your career in the event industry? Marquee Event Rentals is the premier Event Rental Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory i ...
Guest Service Representative

3 weeks ago

Nothing Bundt Cakes Austin, United States

**TITLE**:Guest Service Representative** · **LOCATION: Austin Mueller** · **REPORTS TO: Bakery Manager** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique ...
Service Sales Representative

3 weeks ago

Clifford Power Systems Inc Austin, United States

**Position Summary** · As the Service Sales Representative your primary goal is to develop new business in a specific market as well as maintain and strengthen relationships with existing and potential customers. This position is also responsible for marketing Clifford Power and ...
Guest Services Representative

2 weeks ago

Home2 Suites/Hampton East Austin (New Build) Austin, United States

**POSITION TITLE**: Guest Service Representative · **REPORTS TO**: Guest Service Manager/ Assistant General Manager / General Manager · ***: · A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure process ...
Customer Service Representative

3 weeks ago

Pizza Hut - APP/HOT Austin, United States

Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. · At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to ...
Customer Service Representative

3 weeks ago

Taylor Green State Farm Agency Austin, United States

**Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. · We seek an energetic professional interested in helping our business grow through v ...
Customer Service Representative

2 weeks ago

Farmers Insurance Austin, United States

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall s ...
Patient Service Representative

3 weeks ago

Solis Mammography Austin, United States

**Ask us about our Sign-On Bonus of up to $2500** · At **Solis Mammography**, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that ...
Customer Service Representative

3 weeks ago

Bob Jennings - State Farm Agent Austin, United States

**Benefits**: · - Paid time off · Position Overview · State Farm Insurance Agent located in South Austin is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Customer Service Representative, you will build and develop customer r ...
Customer Service Representative

3 weeks ago

AustinPeopleWorks Austin, United States

Are you an experienced Customer Service professional who is passionate about providing an exceptional customer experience? If you're someone who thrives on organization and self-motivation and delights in meaningful interactions then keep reading to discover how you can become a ...
Service Sales Representative

3 weeks ago

Cintas Austin, United States

**Requisition Number**: 171510 · Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used an ...
Facility Services Representative

3 weeks ago

City of Austin Austin, United States

Position Information · **Posting Title** · - Facility Services Representative**Job Requisition Number** · - COA091421**Position Number** · **Job Type** · - Full-Time**Division Name** · - Convention Ctr Emergency Servi**Minimum Qualifications** · **Education and/or Equivalent Expe ...
Customer Service Representative

2 weeks ago

NAVIENT Austin, United States

The Customer Service Representative role is a fast paced, high volume, inbound call center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. · **Customer Service** · - Provide accurate, clear, and ...
Patient Service Representative

2 weeks ago

Urology America, MSO Austin, United States

At **Urology Austin**, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. · In choosing a career with **Urology Austin**, you are choosing to improve the lives of patients and their families through a c ...
Field Service Representative

3 weeks ago

Veolia Austin, United States

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us._ · - The collective expertise and passion of o ...
Customer Service Representative

2 weeks ago

Infobahn Softworld Inc Austin, United States

**Remote and In-Person Work** · **Site Location: Austin, TX** · **(Can also be hybrid in Lake County)** · **Title: Intake Specialist I** · **Purpose**: · - The Intake Specialist I works to support PMQA through providing the initial triaging of complaints from all channels and ser ...
Customer Service Representative

2 weeks ago

Motorola Solutions Austin, United States

**Company Overview**: · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are sa ...
Customer Service Representative

3 weeks ago

Carrie Welch - State Farm Agent Austin, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Patient Service Representative

3 weeks ago

Texas MedClinic Austin, United States

**Essential Functions and Responsibilities**: · - Ability to interact effectively, and in a supportive manner with persons of all backgrounds · - Sustain excellent patient interactions using clear communication and problem-solving skills · - Assess walk-in traffic for potential e ...