Customer Service Representative - Austin, United States - Infobahn Softworld Inc

Infobahn Softworld Inc

Verified Company

Austin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Remote and In-Person Work

Site Location:
Austin, TX

(Can also be hybrid in Lake County)

Title:
Intake Specialist I

Purpose:

The Intake Specialist I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer.
They will ensure accuracy of data from the customer to make the initial identification of the complaint code.
They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:

Conducts the initial identification of the complaint code
Coordinate the logistics for the complaint samples
Partner with internal stakeholders for adverse events
Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders.
Will process replacement, credit or warranty claim for the customer.
Leads translation services for reporting, if needed
Identify the need for a reply letter to customers addressing the results of complaint investigations and send tocomplaint processing team to create

Qualifications:

High school diploma or equivalent required. College or a 2year Associate Degree is preferred
A minimum of 12 years' experience within a call center, preferably in a healthcare setting
Strong attention to detail, critical thinking, and can work independently with mínimal direction
High quality customer service skills
Ability to express ideas clearly in both written and oral communications
Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
Computer skills and ability to navigate through software systems
Strong prioritization and time management skills

Job Type:
Contract

Pay:
$ $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

Call center
Inperson

Education:

High school or equivalent (preferred)

Experience:

Work on customer complaints: 3 years (preferred)
Call center

: 3 years (preferred)
- healthcare or pharma or biotech or medical device industry: 3 years (preferred)
- customer service skills: 3 years (preferred)

Ability to Commute: