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    Head of Operations - Boston, MA, United States - Boston Medical Center

    Boston Medical Center
    Boston Medical Center Boston, MA, United States

    3 weeks ago

    Boston Medical Center background
    Description
    Operations Director, Inpatient Operations page is loaded Operations Director, Inpatient Operations
    Apply locations Boston time type Full time posted on Posted Yesterday job requisition id 34685


    POSITION SUMMARY :

    The Operations Director is responsible for the management of services across BMC's stabilization programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations.

    Manages facility activities to meet BMC's needs and objectives in accordance with operating policies and business plans.

    Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for high-quality healthcare and housing.

    The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.

    Operations Director
    Inpatient Operations


    Schedule:
    Full Time

    Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from BMC leadership.

    Identifies needs and problems in relation to attaining goals and objective based on an analysis of information.
    Plans, executes and oversees efficient and timely operations for BMC's inpatient services. Ensures the highly productive and cost effective quality performance of departments and services.

    Works with assigned managers, nursing management, and the medical director to provide for the identification, analysis and development of operating policies, systems, programs and standards.

    Establishes, approves, and implements administrative policies and procedures. Recommends and implements changes in policies and procedures to improve the quality and cost-effectiveness of programs.
    Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness.

    Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.

    Analyzes facility productivity information and develops strategies to effect changes in operations and improvements in service using measurable criteria standards.

    Ensures the fiscal management of department activities ensuring that departments operate within allocated funds. Analyzes spending plans and monitors department compliance with budgetary policy and approved government budget. Partners with Finance to ensure efficiency of operations related to the revenue cycle. Serves as a liaison for the Medical Staff to BMC Administration. Consults regularly with Medical Staff regarding service issues, problems and operations. Maintains an effective working relationship with Medical Staff to enhance ambulatory service and quality. Works with Medical Staff to develop and implement programmatic business plans.

    Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives.

    Requires a Bachelors Degree in Business Administration, Healthcare, or related field.

    Work requires at least 7 years of progressively advanced financial and administrative management experience with at least 3 years in a medical institution.

    Strong with data and basic analysis
    Stakeholder management - knows how to navigate through various stakeholders in a hospital setting
    Process improvement and change management experience

    Should have a one team mindset - direct support as needed to support the department operations team and staff, as well as our nursing and physician partners when needed.

    Proven ability to develop a strategic plan and translate it into operational policy
    Experience with strategic business and/or healthcare data analysis (No advanced data analytics knowledge required)
    Experience with management of personnel and fiscal resources preferred
    Capable of program development, implementation and evaluation
    Capable of long range program planning that involves complex decision making tasks
    Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
    Professional in conduct and appearance Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.)
    Equal Opportunity Employer/Disabled/Veterans
    Working at Boston Medical Center is more than a job.

    It's a chance to make a difference as part of our mission to provide exceptional and equitable care to all.

    As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.

    BMC's mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work.

    A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

    Boston Medical Center is an equal employment/affirmative action employer.

    We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

    If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to .Boston Medical Center participates in the Electronic Employment Verification Program.

    As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

    BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

    According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website.

    We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms.

    We do not ask individuals to purchase equipment for or prior to employment.

    To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC:
    FTC Tips
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