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    Client Support Specialist-SMB - Columbus, United States - Windstream Holdings Inc.

    Windstream Holdings Inc.
    Windstream Holdings Inc. Columbus, United States

    Found in: Lensa US 4 C2 - 6 days ago

    Default job background
    Description


    Location:


    Location:
    Client Support Specialist-SMB

    in

    , OH

    at

    Windstream

    Location



    Location:


    Experience:
    0 to 2 year(s)


    Job Description

    Job ID:


    Overview:

    The Client Support Specialist role is a critical part of both our Revenue Growth & Churn Reduction strategy.

    The role is a mix of both reactive and proactive activities to advocate on behalf of both the customer and Windstream to deliver a best in class customer experience.


    Job Responsibilities:

    • Work directly with Senior Business Consultants supporting high value customers
    • Nurture assigned account base handling inbound calls and making outbound calls to assess customer satisfaction and reduce churn
    • Identify and engage with decision makers to generate leads and set appointments for Senior Business Consultants
    • Develop proposals & negotiate pricing within company margin guidelines
    • Manage & Maintain customer records and record all activities, transactions, and communications with customers
    • Adhere to quality standards, including efficiency, customer feedback, & knowledge-based metrics
    • Meets or exceeds monthly churn goals & company initiatives
    • Understands the latest products, processes, and promotions to provide the right solution to our customers
    • Collaborate with Sales Engineering and Sales Support Team to determine appropriate solutions to meet customer needs
    • Close Sales and track orders through service delivery to provide a best in class customer experience
    • Participates in Windstream culture to build a positive and motivated team

    Our Benefits:

    • Medical, Dental & Vision Insurance Plans
    • 401(k) match
    • Health & Flexible Savings Accounts
    • Life and AD&D, Spousal Life, Child Life Insurance Plans
    • Educational Assistance Plan
    • Identity Theft, Legal, Auto & Home and Pet Insurance
    Text Windstream to 97211
    IND123
    #LI-BL

    Job Requirements

    Minimum Requirements:


    College degree or equivalent and 0-2 years professional experience or 4 years professional level equivalent related experience; or a combination of education and related professional level experience required.


    EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

    #J-18808-Ljbffr
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