About Karn Palmer:
I have worked in Customer Service for over 30 years
Experience
APRIL 2021 – FEB 2023
CUSTOMER EXPERIENCE ASSOCIATE, UPSTART
Contractor from 4/10/21-12/13/21
Converted 12/13/21
Responding to Upstart, Finwise & PBU applicants via email regarding loan application
-Application Onboarding questions
-Technical Issues with Upstarts website and/or application flow
-Uploading Documents
-Uploading Fax
Assisting applicants via phones, general support and escalated calls for FTE and TPUSA Tier 2 and
Tier 3
Assist with nesting of new hires CE Associates and TPUSA
FEBRUARY 2019-APRIL 2021
RECOVERY SPECIALIST, ALLIANCE DATA SYSTEMS
Prevent Loss and Gain Profitability on charged off recovery retail accounts. Responsible for contacting customers via phone to collect the balance in full. Negotiating payment arrangements, verifying employment, locating property, reviewing credit reports. Applying payments
MARCH 2016-DECEMBER 2018
LOAN COLLECTOR, RELIANT CAPITAL SOLUTIONS LLC
Contacting Customers via phone to set up arrangements on defaulted federal student loans.
Enrolling customers into federal rehabilitation programs. Verifying employment and submitting
wage garnishment
MARCH 2013-DECEMEBER 2016
STUDENT LOAN COLLECTOR, IQOR INC
Responsible for collecting on defaulted federal student loans via phone. Locating customers employment, initiating wage garnishment, establishing/negotiating payment arrangements and setting customers up on rehabilitation programs. Also, assisted in A/P, A/R generating invoices and applying payments.
MAY 2009-JANUARY 2013 Contacting customers via phone, negotiating payment arrangements on past due Visa/ MasterCard/ American Express accounts. Assisting A/P, A/R departments in invoicing and applying payments. |
Education
I graduated in 1986 from high school. I have not had any more education, only experience.
Professionals in the same Customer Service / Support sector as Karn Palmer
Professionals from different sectors near Columbus, City of Columbus, Franklin
Jobs near Columbus, City of Columbus, Franklin
-
prep cook
Found in: Careerbuilder One Red US C2 - 4 days ago
Chuy's Columbus, OH , USA, United StatesChuy's Polaris Pkwy [Kitchen Staff / Line Cook] As a Prep Cook at Chuy's, you'll plan, prep, set up and provide quality service in all areas of food production for menu items and specials. There are only 3 rules at Chuy's and they can teach you the rest: #1 - Do everything you ca ...
-
Field Service Engineer
Found in: ZipRecruiter Test10S US C2 - 1 day ago
MBS Pro Staffing Groveport, United StatesJob Description · Job DescriptionMBS is hiring a Field Service Engineer for a GREAT customer of ours in Groveport, OH. This company has lots of advancement opportunity. This is a direct hire opportunity. FULL JOB DESCRIPTIONPRINCIPAL DUTIES & RESPONSIBILITIESThe primary job funct ...
-
store manager
Found in: Careerbuilder One Red US C2 - 4 days ago
Auto Systems Centers , OH, United StatesAuto Systems Centers - JobID: [Store Supervisor] As a Store Manager at Auto Systems Centers, you'll: Lead all aspects of everyday store and shop operations including the efficient, productive and safe operation of the service bays; Train and develop teammates on all shop operatio ...