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    IT Support Specialist - Columbus, United States - Connection

    Connection
    Connection Columbus, United States

    3 weeks ago

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    Description

    IT Support Specialist


    • Grow Your Career at Connection
    Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless. ** Denver, CO


    Connection

    keywords:
    position summary,duties,equipment,support,education & experience,skills

    Full-time


    Overview:

    Connection Services has a fantastic opportunity for an IT Support Specialist in the Denver, CO area. This is an immediate opportunity. The opportunity is contract to hire with excellent benefits provided including tuition reimbursement, etc. Hybrid model.

    Under general supervision, this position performs a variety of systems and support tasks, this role performs a variety of computer systems and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, software applications, peripherals, and communication devices.

    Additionally, this position assists in managing the ticketing system and the workflow of the ticketing agents.

    The Technical Specialist will communicate status updates for help desk work orders to both the requestor and to the IT & Facilities staff.

    This position is responsible for analyzing new or existing processes and policies for the help desk system and support team.

    Entity of type with id: 7159 Entity of type with id: 1092


    Responsibilities:

    Manage the helpdesk/ticket system function and support company operations
    Ensure uninterrupted coverage of the helpdesk/ticket system during business hours.

    Maintenance functions including but not limited to troubleshooting/maintaining system/network/server/database connectivity and functionality, add/change/delete users and licensing, backup/restore functionality, etc.; act as backup to these roles during absences.

    Provide Tier 1-2 support services to users for incidents and service requests coming into the ticket system and assist with tier 3 support as needed.

    Coordinate equipment and software repairs, orders, replacements, etc. with vendors as needed.

    Assist in ordering equipment as directed; prepare and deploy equipment for new staff as well as upgrades for existing staff.

    Assist in monitoring all incident and problem work to ensure SLAs are met.
    Evaluating new technology/processes in relation to lowering costs or improving services.
    Keep current on trends and innovations in technology.
    Entity of type with id: 1331 Entity of type with id: 464


    Requirements:

    General knowledge working with wireless devices including tablets and cell/smartphones
    Application software including, but not limited to, Microsoft Office, Microsoft Project, Acrobat, and Visio


    3+ years of Information Technology, preferably in a Service Desk environment or a Bachelor's Degree Windows-based workstations and related peripherals.

    Solid technical, problem solving, interpersonal, and organizational skills.
    Excellent oral and written communications skills
    Service (Help) Desk Operations
    Send resumes to for consideration.
    Entity of type with id: 3102 Entity of type with id: 1143


    Location:

    Denver, CO


    Compensation:

    Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.

    **Our company has over

    that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.*

    48_Advise Created with Sketch.

    Position Summary


    Under general supervision, this position performs a variety of systems and support tasks, this role performs a variety of computer systems and support tasks, including ...

    48_Assessment Created with Sketch.

    Duties


    Responsibilities

    48_Background Created with Sketch.

    Equipment

    Coordinate equipment and software repairs, orders, replacements, etc. with vendors as needed. Assist in ordering equipment as directed; prepare and deploy ...

    48_ETL Created with Sketch.

    Support

    Manage the helpdesk/ticket system function and support company operations. Ensure uninterrupted coverage of the helpdesk/ticket system during business hours. Provide ...


    Requirements

    48_Experience Created with Sketch.

    Education & Experience


    3+ years of Information Technology, preferably in a Service Desk environment or a Bachelor's Degree Windows-based workstations and related peripherals.

    General ...

    48_Administration Created with Sketch.

    Skills

    Application software including, but not limited to, Microsoft Office, Microsoft Project, Acrobat, and Visio. Solid technical, problem solving, interpersonal, and ...


    Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.

    **Our company has over

    that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.*


    IT Support Specialist


    Grow Your Career at Connection


    Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.


    Location:

    Denver, CO


    Compensation:
    Connection Services has a fantastic opportunity for an IT Support Specialist in the Denver, CO area. This is an immediate opportunity. The opportunity is contract to hire with excellent benefits provided including tuition reimbursement, etc. Hybrid model.

    Under general supervision, this position performs a variety of systems and support tasks, this role performs a variety of computer systems and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, software applications, peripherals, and communication devices.

    Additionally, this position assists in managing the ticketing system and the workflow of the ticketing agents.

    The Technical Specialist will communicate status updates for help desk work orders to both the requestor and to the IT & Facilities staff.

    This position is responsible for analyzing new or existing processes and policies for the help desk system and support team.

    Connection Services has a fantastic opportunity for an IT Support Specialist in the Denver, CO area. This is an immediate opportunity. The opportunity is contract to hire with excellent benefits provided including tuition reimbursement, etc. Hybrid model.

    Under general supervision, this position performs a va
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