Technical Support Specialist II - Hoffman Estates, United States - Siemens Industry Software GmbH

Description

**Technical Support Specialist II**

Hoffman Estates, United States of America; United States of America

Customer Services

300056

Siemens Healthineers

** Job Description**

**Nows our time to inspire the future of healthcare together.**

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers **Technical Support Specialist II**

***JOB LOCATION:*** ***REMOTE***

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. With 45,000 employees Siemens Healthineers is one of the worlds largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers needs. So that more people can have a life that is longer, richer, and more filled with happiness.

The Customer Service (CS) organization is the central interface to our customers via local, regional and headquarter service functions. CS strategy from Onside to Online aligns the service delivery of Siemens Healthineers towards the digital future.

Our team drives critical support for healthcare equipment in their goal to raise the clinical excellence, operational efficiency and financial profitability of healthcare providers. Our global presence and technology expertise in technical IT network and application support makes us the partner of choice for Siemens Healthineers in-vivo and in-vitro diagnostics businesses and external companies.

**Position Overview**

Our CS organization is currently looking for an experienced **Technical Support Specialist II for our Hoffman Estates, IL facility.**

The Technical Support Specialist II will play a critical role in serving as the first-level point of contact for incident, configuration and problem management for our healthcare and external customers. **The ideal candidate has 1-3 years of directly relevant experience in an IT support/administration environment, preferably in healthcare. He/she is also bi-lingual in English and Spanish or Portuguese. 8 weeks of training will be provided to our new hires.**

**POSITION IS REMOTE***

**Responsibilities**

Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare internal and external customers.

Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers clinical workflow.

Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned.

Effectively analyze, document and resolve most technical issues independently.

Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity.

Interface to other location, scheduling the local team, identify and implement the necessary measures together with functional lead and / or In-Country manager.

**Required Knowledge/Skills, Education, and Experience**

**Associate Degree in IT or related field; Bachelors Degree a plus, but not required**

**1-3 years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops**

**Bi-lingual in English and Spanish or Portuguese**

**Extensive knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls)**

**CISCO certificates CCNA and/or CCNP, a plus**

**Prior experience within the healthcare industry, a plus**

**Highly-motivated team player with strong customer service and problem resolution skills**

**To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am 6.00pm).**

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity**. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date** except where prohibited by state law. (Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

**Organization:** Siemens Healthineers

**Company:** Siemens Medical Solutions USA, Inc.

**Experience Level:** Experienced Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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