Software Technical Support Specialist - Schaumburg, United States - Porter Lee Corporation

Description

Software Technical Support Specialist

Porter Lee Corporation (PLC), located in Schaumburg Illinois, is one of the leading providers of LIMS, (Laboratory Information Management Systems) software for forensic crime laboratories.

Our customers are law enforcement agencies and forensic crime labs from around the entire USA.

We provide case management software that has many functions, including:

• Tracking the Chain of Custody of Evidence collected by Law Enforcement from Crime Scene, Police Department, Crime Lab, and to Court
• Importing data from analytical instruments (GCMS, FTIR, DNA Sequencers) to support test results.
• Creating certificates of analysis for forensic disciplines such as Firearms, DNA, Drug Chemistry and Toxicology, and more.

The more experienced or specialized technical support staff members work with crystal reports, database issues (MSSQL, ORACLE), MS Word templates and technical troubleshooting.

You would need to have the aptitude to learn new technologies quickly.

We also have a project group that that involves travel and on-site implementation of our software for new customers.

Hybrid Work:
Some in office and some at home work

If you are interested in setting up an initial phone interview, please contact:
Calla Mikolajczyk
Project Manager
Porter Lee Corporation


Pay:
From $50,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you live in Chicagoland, within 40 miles of Schaumburg, IL

Education:

• Bachelor's (preferred)

Experience:

Technical Support: 1 year (preferred)
Crystal Reports: 1 year (preferred)

• SQL: 1 year (preferred)

Ability to Relocate:

• Schaumburg, IL: Relocate before starting work (required)

Willingness to travel:

• 25% (required)

Work Location:
In person