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    IT Help Desk Support - Sacramento, United States - K2 Staffing, LLC

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    Description

    Job Description

    Job DescriptionSummary

    Our client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

    Duties & Responsibilities
    • End-User assistance
    • Point person with Windows Desktop related issues
    • Assist with Windows Servers
    • Monitors alert systems and take appropriate action as per guidelines.
    • Ability to use various messages in an event log to affect repairs.
    • Receive escalated service requests requiring an enhanced response.
    • New User On-boarding
    • Network Services and Equipment Installation
    • LAN/WAN Installation and Maintenance Support
    • Network Hardware Support and Installation
    • Door card access, wander guard, lighting, HVAC
    Qualifications & Requirements
    • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
    • History of network and firewall administration (Sonicwall & Meraki).
    • Basic knowledge of network, server, and workstation troubleshooting knowledge.
    • Excellent customer service skills (courteous, tactful, and professional demeanor).
    • Excellent written and verbal communication skills, with experience presenting to groups.
    • Reliable work ethic.
    • A willingness to learn and grow


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