No more applications are being accepted for this job
- INFORMATION TECHNOLOGY ASSOCIATE
- Job Application Package Checklist
- Duty Statement
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Degree and/or School Transcripts
- Statement of Qualifications - Applicants must complete a Statement of Qualifications (SOQ) for this recruitment, describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position. SOQ should have a title of "Statement of Qualifications, Your Name," be no more than 2 page, and no smaller than 12-point font. SOQs OVER TWO PAGES WILL BE DISQUALIFIED.
Please describe what IT projects you've participated in and explain why your project experience makes you a good candidate for this position.
Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.
On Site IT Help Desk Support - Sacramento, United States - State of California
Description
Under the general supervision of the IT Supervisor I who supervises the Information Technology Services and Help Center. We will consider T&D assignments for this position.
The incumbent will provide first and second-level IT support to CalRecycle staff. In addition to providing excellent customer service, they will assist with other duties such as setting up, configuring, installing, troubleshooting, deploying, disposing of, and tracking IT-related equipment and software. They will also provide support with receiving invoices, assisting with Audio/Visual related duties, mass deployments and relocations of IT equipment, troubleshooting connection s issues to VDIs, and IT communications software/hardware.
The incumbent will perform a variety of additional duties, including monitoring the DORIIS main helpline and emails from the hours of 8 -5 pm; resetting DORIIS user passwords; creating user accounts; monitoring routine scheduled activities; performing data cleansing; creating work tickets; troubleshooting and documenting user issues.
Recurring travel (long hours of vehicle driving and flights) to three of CalRecycle's Southern California Field offices and to provide support Audio / Visual support is required. There is no guarantee that telework status will be granted. This type of position performs work duties in the office at a minimum of 3 days a week to assist other staff that are teleworking or are physically working in the office. New hires will be asked to work in the office 5 days a week for the first few months until they are eligible for telework.
This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position's designated headquarters location, as indicated on their duty statement, at their own expense.
You will find additional information about the job in the Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
JC
Position #(s):
Working Title:
On Site IT Help Desk Support
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4, $6,234.00 A
$5, $6,852.00 B
$5, $7,491.00 C
$6, $8,238.00 D
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information California's Department of Resources Recycling and Recovery (CalRecycle) brings together the state's recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials.
Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels.
CalRecycle's Mission: Protecting California's environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy.
CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians.
Department Website:
Special Requirements When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA & Position in the "Job Title(s)" section of the Standard State Application or you will not be considered for the position.
If you would like to use education in conjunction with experience to satisfy the minimum qualifications, you must attach a copy of your degree and/or transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.
Please attach a copy of your transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.
Applicant must be able to able to lift and carry objects at weight of at least 30 lbs, push a work cart of IT equipment independently, and travel independently to setup computer equipment with or without a reasonable accommodation.
Applicants must submit a resume and a Statement of Qualifications (SOQ) for the hiring manager's review. For the resume, please refrain from submitting more than 2 pages.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/4/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Resources Recycling & Recovery
Attn: Human Resources RPA 22-384, RPA 23-021, RPA
P.O. Box 4025, MS 19A
Sacramento , CA
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Resources Recycling & Recovery
Human Resources RPA 22-384, RPA 23-021, RPA
P.O. Box 4025, MS 19A
Sacramento , CA
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
1.) Demonstrated comprehensive experience in hardware and software support.
2.) Demonstrated supporting Microsoft Windows 10, 11 OS, other Microsoft applications, VDI, and Adobe products.
3.) Experience in IT asset management and disposition.
4.) Experience providing customer support to the public to gain access to public facing websites (similar to Doriis), to include account creation.
5.) Mobile device management experience.
6.) Experience in an IT customer se rvice environment where it is the main or primary duty.
7.) Experience handling multiple projects.
8.) Experience in Setting up Software and Hardware for in-person and Virtual Meetings in conference rooms.
9.) IT related certificates and/or education
Benefits
In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website:
Human Resources Contact:
Human Resources RPA
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.