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Chantilly

    Change Manager - Chantilly, United States - CACi

    CACi
    CACi Chantilly, United States

    2 weeks ago

    Default job background
    Description

    Change ManagerJob Category:
    Engineering and Technical Support

    Time Type:
    Full timeMinimum Clearance Required to Start: TS/SCI with Polygraph

    Employee Type:
    RegularPercentage of

    Travel Required:
    Up to 10%Type of Travel: Local* * * What You'll Get to Do:This position will encompass several functions:
    Work with a friendly team with growth opportunities

    Provide front line customer interaction to solve basic technical problems and

    providesupportfor

    all assigned areas

    Change management and tracking of all program help desk tickets

    Coordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properly

    Using Splunk to review and provide reports on all security audit requirements, creating custom dashboards and alerts

    Assisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on schedule


    More About This Role:
    Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps

    Responsible for opening, tracking and closing trouble tickets

    Ensures problem ownership and promotes end-user satisfaction

    Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner

    Conduct weekly audits utilizing Splunk Qmulos Q-Audit identifying and investigating anomalous activity and gathering Body of Evidence (BoEs) to meet weekly and monthly Continuous Monitoring (ConMon) requirements mandated for enterprise audit capabilities based on the intelligence Community Standard (ICS

    You'll Bring These Qualifications
    Active and current TS/SCI with polygraph

    Bachelor's degree or equivalent, and a minimum 5 years of related experience

    Security+ Certification (current)

    Experience with ServiceNow

    Strong customer service skills

    Strong verbal and written communication skills

    Strong, active listening skills

    Detail-oriented

    Ability to multi-task in a fast-paced environment

    Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)

    Experience with ServiceNow ticketing system

    Documentation and updating ServiceNow incidents

    Providing support to end-users spanning a variety of issues

    Identifying, researching, and resolving technical problems

    Responding to telephone calls, email, and personnel requests for technical support

    Documenting, tracking, and monitoring the problem to ensure a timely resolution

    Works independently with limited supervision

    Good organizational skills

    Good leadership skills

    Good time management skills

    Good problem-solving ability

    Good analytical and logical skills

    These Qualifications Would Be Nice to Have:
    SQL familiarity

    Tenable experience

    Experience with Splunk

    Qmulos Q-Audit experience

    CM Data Base (CMDB) experience

    Experience with Problem and Incident Management

    What We Can Offer You:

    • We've been named a Best Place to Work by the Washington Post.
    • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
    • We offer competitive benefits and learning and development opportunities.
    • We are missionoriented and ever vigilant in aligning our solutions with the nation's highest priorities.
    • For over 60 years, the principles of CACI's unique, characterbased culture have been the driving force behind our success.

    Company Overview:
    CACI is an Equal

    Opportunity/Affirmative

    Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected

    characteristic.

    Pay Range :

    There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

    Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families.


    At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

    Learn more

    here

    The proposed salary range for this position is:
    $71,500 - $150,200
    #J-18808-Ljbffr
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