Change Manager - Arlington, United States - LaunchTech
Description
Overview:
Key Responsibilities
Change Management Process Oversight:
Develop, implement, and maintain a structured change management process to manage all changes efficiently within the ServiceNow platform and related IT infrastructure.
Stakeholder Engagement:
Act as a liaison between IT, business units, and stakeholders to ensure clear communication and understanding of changes, their impacts, and benefits.
Risk Assessment and Planning:
Conduct thorough risk assessments for proposed changes, identifying potential impacts and developing mitigation strategies to minimize disruption.
Change Review and Approval:
Support the Agencies Change Advisory Board (CAB) meetings, ensuring that all changes are reviewed, approved, and prioritized in alignment with organizational objectives.
Implementation and Post-Implementation Review:
Coordinate the implementation of changes, ensuring compliance with agreed-upon plans, and conduct post-implementation reviews to assess outcomes and identify lessons learned.
Documentation and Reporting:
Maintain comprehensive documentation of the change management process, changes implemented, outcomes, and feedback, providing regular reports to senior management.
Continuous Improvement:
Continually assess and improve the change management process, tools, and practices based on feedback, lessons learned, and best practices.
Qualifications:
- Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Excellent written and verbal communication abilities.
Desired Skills
- Service
Now Knowledge:
Experience with ServiceNow is highly desirable, especially familiarity with its change management module and capabilities.
- PROSCI ADKAR Knowledge: Previous experience with the PROSCI ADKAR change management process is desirable but not required.
- Analytical Skills: Strong analytical and problemsolving abilities, with the capacity to assess risks and impacts of changes.
- Communication and Leadership: Excellent communication, leadership, and interpersonal skills, with the ability to work effectively across all levels of the organization.
- Organizational and
Planning Skills:
Exceptional organizational and planning skills, with a proven track record of managing complex changes in a dynamic environment.
- Adaptability: Ability to adapt to changing technologies, processes, and organizational needs, with a commitment to continuous learning and improvement.
This Change Manager position offers the opportunity to contribute significantly to the success of a critical federal program, leveraging your expertise to ensure that changes are managed effectively, enhancing system performance, and supporting the agency's mission.
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