Change Management Lead - Washington, United States - Fannie Mae

Fannie Mae
Fannie Mae
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters.

Every day offers compelling opportunities to use tech to tackle housing's biggest challenges and impact the future of the industry.

You'll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.


As a valued colleague on our team, you will provide expert advice and team guidance on creating and implementing enterprise-wide change management strategies-as a pillar of success-for delivering products, services, and capabilities to maximize adoption and minimize resistance through engagement, learning, and listening.


THE IMPACT YOU WILL MAKE
The Support and Tools - Change Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Gather data and ensure accurate analysis and reporting to define the change management strategy and execution framework for the enterprise.
  • Integrate change management methods into initiatives, programs, projects, product, production systems, and capability delivery.
  • Support the design, development, delivery, and management of change initiatives including engagement (communication), learning (training), and measurement of the pace and effectiveness of change (metrics).
  • Conduct impact analyses, assess change readiness, identify key stakeholders, and coordinate dedicated resources in support for change execution and delivery.

Qualifications Minimum Required Experiences**- 4 years of change management experience in an enterprise setting.

  • 4 years of experience in IT Service Management.
  • 4 years of experience supporting technical and executive stakeholders.
  • Experience developing and building roadmaps and documenting change artifacts.
  • Experience leading and coordinating crossfunctional change meetings.
  • Experience advising stakeholders in alignment with ITIL best practices.
  • Experience training departmental change coordinators.
  • Strong ability in communicating project timelines and statuses

Desired Experiences

  • Experience supporting technical incident management and subsequent process improvements.
  • Experience supporting technical teams.
  • ITIL Certifications
  • Bachelor's Degree

Tools

  • Jira
- myServices / ServiceNow

  • Microsoft Office (OneNote, SharePoint, PowerPoint, Excel, etc.)

Additional Information
Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as (Remote/Hybrid/Onsite). If you speak with a Recruiter, they will provide you with more information about the definition of this classification.
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