- Must be a U.S. Citizen.
- High School Diploma or equivalent.
- Minimum of (1) one year experience with (a) supporting records and file management systems, and/or (b) providing clerical/administrative support.
- Experience with various USCIS systems such as RAILS, ELIS, PCQS, CLAIMS3, ECHO, STACKS and Benefits Hub.
- While performing the duties of this job, the employee is frequently required to lift 0-20 lbs. and regularly lift 21-50 lbs.
- English language fluency.
- Ability to communicate effectively both orally and in writing, understanding and application of professional grammar and spelling.
- Professional telephone and e-mail etiquette.
- Strong organizational and attention to detail skills.
- Proficiency in Windows, MS Word, Excel, Access, or equivalent software to create, update, and edit a wide range of documents and reports.
- Ability to work as part of a team as well as independently and with minimal supervision.
- Must have an active Public Trust clearance or be able to pass and maintain the government security clearance.
- Properly handle Personally Identifiable Information (PII).
- Enter and update data in various systems, spreadsheets, share drives and forms.
- Locate, track, and update USCIS file tracking systems such as RAILS, ELIS, PCQS, CLAIMS3, ECHO, STACKS and Benefits Hub.
- Create service items records utilizing several USCIS systems for USCIS officers to review.
- Identify and resolve issues identified through system-generated error and recurring reports.
- Scan documents as required by USCIS into specific databases, systems, or data repositories.
- Perform data inquiries and searches on automated systems as well as run and review reports and determine needed actions.
- Perform weekly audits on files and participate in monthly office-wide and file room audits.
- Perform file research using various systems, spreadsheets, and forms.
- Pick up, process, and deliver files upon request.
- Perform mail-room tasks such as receiving, logging mail, preparing, processing, securing, and delivery of incoming and outgoing mail. Verifying file manifests, preparing, and shipping boxes of files, etc.
- Photocopy or scan files or portions of files, to include date-stamping as required.
- Transmit information or documents, using computer, mail, or facsimile machine.
- Monitor and maintain shared USCIS email boxes, retrieve, and determine if further action is required, and forward to appropriate personnel.
- Type, proofread correspondence, reports, text and other written material from rough drafts or corrected copies.
- Analyze electronic file records in multiple systems.
- Connect interfiling material and correspondence to its related file as well as scanning and uploading to respective electronic file in various systems.
- Work independently and equally as well as a member of a team.
- Complete all mandatory company and USCIS training.
- Review files and other documents to obtain information to respond to requests.
- Route correspondence to other departments for reply.
- Take ownership of assigned tasks, tracking completion, and following up as needed.
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General Clerk III - District Heights, United States - Advent
Description
**Recruiters please do NOT reach out to Advent Services LLC to try to provide recruiting services. **
A leader in supporting clients in technically demanding industries, Advent's capabilities and services promote innovation & empower our partners to manage risk, protect information and achieve organizational objectives. We are proud of our ability to support mission critical systems in every phase of their lifecycle to ensure our nation's forces can accomplish their mission.
Applicants must have good written and oral communication, interpersonal, problem-solving, analytical, and organizational skills. The ability to follow directions is a must. Applicants must be able to work well alone and as part of a team.
Position: General Clerk III
Salary: $22.00 hourly & $4.41 hourly for Health and Wellness
Location: 5900 Capital Gateway Drive, Camp Springs, MD 20588
Position description: The General Clerk III handles high priority information to analyze/process and must be highly accountable and responsible for safeguarding sensitive information. This position will use his/her judgment, knowledge, and experience to make administrative decisions, resolve issues and elevate issues in accordance with policy and guidelines.
Mandatory Qualifications:
Advent is an Equal Opportunity Employer. Employment decisions are not based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
