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    Customer Care Representative - Amsterdam, United States - Mangino Chevrolet

    Mangino Chevrolet
    Mangino Chevrolet Amsterdam, United States

    4 days ago

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    Description

    Job Description

    Job Description

    Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in New York, Vermont, and Massachusetts for over 20 years Our thriving dealership is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity for you to take the next step in your automotive career.

    Job Details

    • $35,000-$50,000 per year (base plus monthly commission)
    • Part-time and Full-time
    • Monday--Saturday

    Benefits

    • Health insurance-- multiple options
    • Dental insurance
    • Vision insurance
    • 401k retirement
    • Paid sick leave.
    • Group Life Insurance
    • Long-term Disability Insurance
    • Optional Aflac Supplemental Insurance
    • Generous Holiday Bonus
    • Great Company Culture

    Qualifications

    • Experience in a BDC role is a must.
    • At least 1 year of sales experience
    • Experience with VIN Solutions and CDK preferred.

    Job Duties

    • Answer inbound customer calls and establish follow-up with appointments.
    • Make outbound customer calls to generate dealership traffic and new business.
    • Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
    • Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
    • Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
    • Participate in all team and process-development sessions.
    • Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
    • Utilize company systems daily (CRM, DMS, etc.).
    • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Complete any required forms, prepare change of address records, or update customer information using computers.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Cross-train in both sales and service departments as needed.
    • Contact customers to respond to inquiries or to notify them of sales and service information.
    • All other work-related duties as assigned.

    Skills and Knowledge Required

    • English language
    • Time management
    • Multi-tasking
    • Reading comprehension
    • Speaking
    • Active listening
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