Patient Care Representative - New York, United States - Empress EMS

Empress EMS
Empress EMS
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

JOB DESCRIPTION

Job Title:
Patient Care Representative - Valhalla, New York (Westchester Medical Center)


Job Code:
TY05047


Pay Grade:07
Exempt (Y/N):No


Reports To:
Patient Care Supervisor


Date Revised: 9/14/2023

Hourly Wage:
$18.00 an hour
Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)


Summary:

Providing both emergency and non-emergency scheduling of patient transportation.

At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.


Main Duties and Responsibilities:


  • Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, thirdparty representatives and the general public.
  • Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
  • Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
  • Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
  • Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.

Minimum Qualifications:


  • High School diploma or equivalent required.
  • One year patient care experience and or general customer service.
  • Familiarity with health insurance verifications, authorizations and medical terminology preferred.
  • Documentation skills.

Work Environment:


  • Work is performed under basically normal working conditions, as in a standard office environment.

Physical Requirements:


  • High level of sitting/working at desk.
  • Light physical effort (lift/carry up to 10 lbs.).
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