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    Customer Support Representative - Azusa, United States - R.S. Hughes

    R.S. Hughes
    R.S. Hughes Azusa, United States

    2 weeks ago

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    Description
    Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company.

    We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.


    Since 1959, Saunders has been proudly serving our customers with an exceptional level of personalized customer care that just can't be beat.

    We specialize in providing our customers with solutions that are tailored to each of their specific needs.

    Thanks to our innovative and diversified manufacturing team, we can provide die-cutting, laminating, slitting, packaging, assembly, and other manufacturing solutions to our customers at highly competitive industry rates.

    We understand that the needs of our customers are constantly evolving. As demands from our customers grew, we knew we needed to evolve ourselves. So, we partnered with R.S. Hughes which has enabled us to better serve each and every one of our customers.

    Thanks to this partnership, we can provide our customers with more options for custom-cut materials, furthering our solution finding capabilities.

    In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits.

    If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S.

    Hughes Company, Inc. team

    Position Description


    The Customer Support Representative will be responsible for handling a high-volume of orders andphone inquiries from Saunders customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics.

    This position will include order entry, refreshing of pricing, general customer inquiries, and leveraging all available resources to meet customer expectations while creating a positive customer experience.

    Making what matters work at Saunders takes the passion of every employee around the nation. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. This role is expected to adhere to all company policies and safety protocols.

    Key Competencies Required to be Successful as a Customer Service Representative
    Guide and process high volume of customer orders and inquiries in a fast-paced environment using world-class technology.
    Proficient in contract review.
    Requoting existing business to reflect any raw material or labor pricing changes.
    Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests
    Solve customer problems and find best possible solutions
    Handle complaints within established guidelines and initiate appropriate follow-up and response
    Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival
    Confirm and document customer complaints, to facilitate smooth/timely transfer of issues to Saunders quality team
    Provide knowledgeable answers to questions about products, pricing, and availability
    Respond to shipping inquiries and answer order status questions
    Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
    Proactively communicate in a timely manner with customers about order verification, order status, pricing, and shipment status
    Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
    Provide attention to detail while also multitasking to complete the assignments
    Support AR/AP team with new customer set-up, and scanning/transmission of physical checks received, as well as any invoices, to corporate
    Scanning/filing of all jobs daily
    Purchasing of materials and dies.
    Facilitate Supplier redated orders with production, scheduling and update customers.
    Follow-up with customers on blanket orders and requotes.
    Perform other job duties as assigned.

    Education/Certification/Licenses
    High School Diploma or GED equivalent
    Minimum of 2 years of industry experience, or experience in customer service or phone-based support
    Minimum of 1 year experience of data entry

    Skills That Will Make You Successful
    Must be able to work in the United States without corporate sponsorship now and within the future
    Excellent verbal and written communication skills.
    Excellent data entry skills.
    Results driven
    Detailed oriented
    Strong problem-solving skills
    Ability to work independently with limited supervision
    Strong computer and organizational skills


    Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law.

    It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.

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